Jermani Dal Santo
Overview
5
5
years of professional experience
Work History
AR/VR Triage Automation Engineer Career Experience
Apple
01.2023 - 06.2023
- Effective utilization of technical and analytical skills by distributing approximately 90 bugs daily to there correct team, showcasing a strong problem-solving skills
- Implementation of state-of-the-art automated triage systems, prioritizing tasks based on urgency and importance.
- Demonstrated proficiency in navigating dynamic environments, effectively adjusting strategies to meet shifting organizational priorities.
- Combine advanced technical expertise with keen business insights to deliver optimal IT solutions tailored to organizational needs
Technical Expert
Apple
08.2020 - Current
- Engaged with 20-30 individuals daily, delivering rapid and efficient solutions to system-related inquiries, all within a 15-minute timeframe, ensuring user satisfaction.
- Conducted in-depth analysis of software and hardware components, offering strategic recommendations for enhanced performance and necessary upgrades
- Demonstrated proficiency in hardware repair tasks, ensuring devices retain peak performance and longevity post-intervention.
Tier 1 Mac Advisor
Apple
04.2020 - 08.2020
- Addressed daily inquiries from more than 30 customers, offering technical support both through phone and in-person interactions.
- Demonstrated expertise in quickly identifying and resolving hardware and software issues, delivering corresponding solutions to address concerns effectively.
- Showcased proficiency by pinpointing and resolving hardware and software issues, providing effective solutions within a 15-minute timeframe
Technical Specialist
Apple
01.2019 - 04.2020
- Swiftly addressed customer software issues within a 15-minute window by performing software reinstalls or reconfiguring their devices to resolve the problem.
- Customized software and system configurations to align with individual user preferences, boosting user productivity and satisfaction
- Diligently recorded and managed detailed support documentation and actions.
Education
Bachelor of Science - Management Information Systems
University of Houston - Clear Lake
Houston, TX05.2023
Skills
- System Design
- JavaScript
- programming
- Java
- Python
- HTMl
- CSS
- SQL
- Technical Savvy
- Time Management
- Web Development
- Complex problem solving
Accomplishments
- Innovative Solution: Developed a JavaScript tool to intelligently categorize bugs based on keywords, addressing the challenge of misclassified entries in our tracking system.
- Impressive Outcomes: Boosted the accurate categorization of bugs from a mere ~30% to a flawless 100%, sparing the team approximately 2 hours daily that were formerly dedicated to manual radar categorizations.
- Efficient Bug Resolution: Pioneered an automation tool that retrieves and parses crash logs, pinpointing bugs with identical root causes.
- Operational Enhancement: Transformed the bug resolution process by eliminating the time-consuming tasks of manual crash log reviews and documentation, providing substantial time savings for employees.
- Advanced System Commands: Mastered terminal commands to execute recordings, retrieve NIS files, and manage other device-specific commands.
- Device Optimization: Spearheaded the installation of roots and builds, ensuring device functionality was in peak form.
Bug tracking system automation
Crash detector
VisionPro
Timeline
AR/VR Triage Automation Engineer Career Experience
Apple
01.2023 - 06.2023
Technical Expert
Apple
08.2020 - Current
Tier 1 Mac Advisor
Apple
04.2020 - 08.2020
Technical Specialist
Apple
01.2019 - 04.2020
Bachelor of Science - Management Information Systems
University of Houston - Clear Lake