Jermeen (Jeera) Nasser
Gilbertsville,PA
Summary
Dynamic professional possesses excellent communication and customer service skills. Builds good rapport with customers through positive engagement. Highly committed to providing outstanding product demonstrations.
I am currently enrolled in my Freshman year at Penn State University, Harrisburg Campus and studying Psychology.
Overview
3
3
years of professional experience
Work History
Brand Ambassador (Sales Associate)
American Eagle Outfitters, Inc
05.2021 - Current
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Educated consumers about product benefits, leading to increased interest and sales conversions.
- Assisted customers with product selection based on individual needs and preferences.
- Provided exceptional customer service to drive satisfaction.
- Worked with team to achieve sales goals for products.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Child Watch Staff Member
Greater Philadelphia YMCA
11.2022 - 03.2023
- Built trust with families by consistently delivering high-quality care while maintaining confidentiality about sensitive information shared during enrollment processes or daily interactions.
- Upheld cleanliness standards within the play area by regularly sanitizing toys, surfaces, and equipment per established guidelines.
- Fostered a welcoming environment for children, parents, and staff members through effective communication and collaboration.
- Enhanced child safety by diligently supervising play areas and implementing strict safety protocols.
- Implemented successful strategies to calm upset or distressed children using a compassionate approach customized to individual needs.
- Facilitated smooth transitions between activities by effectively organizing materials and communicating expectations clearly to children.
- Provided one-on-one support for children with special needs or requiring additional attention, ensuring an inclusive environment.
- Assisted in the planning and execution of age-appropriate activities to promote social, emotional, and cognitive development.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Developed age-appropriate activities and crafts to engage children.
Education
High School Diploma -
Boyertown Area Senior High School
Boyertown, PA06.2023
Skills
- Customer Service
- Exceptional communication
- Customer Engagement
- Goal-oriented mindset
- Teamwork and Collaboration
- Time Management
- Relationship Building
Timeline
Child Watch Staff Member
Greater Philadelphia YMCA
11.2022 - 03.2023
Brand Ambassador (Sales Associate)
American Eagle Outfitters, Inc
05.2021 - Current
High School Diploma -
Boyertown Area Senior High School