Overview
Work History
Education
Skills
Timeline
Generic

Jermel D. Jackson

Winston-Salem

Overview

4
4
years of professional experience

Work History

M.A.L.E Engagement Coordinator

Smart Start of Forsyth County
01.2025 - 08.2025

(Also approved as Generalist Practicum)

  • Coordinate and facilitate events, workshops, and activities that focus on leadership development and personal growth.
  • Establish and maintain relationships with community partners, educational institutions, and organizations to enhance opportunities for male participants.
  • Track and report on program participation, outcomes, and feedback, ensuring continuous improvement and alignment with program goals.
  • Recruit and onboard male participants, promoting the M.A.L.E. Program and its benefits to potential members.
  • Attend training sessions on best practices in social work ethics, or trauma-informed care.
  • Organize workshops on topics such as money management skills, and job readiness training for clients.

Family Services Specialist

Smart Start of Forsyth County
11.2023 - 12.2024
  • Provided family services to assist families in obtaining resources and assistance with daily living.
  • Collaborated with community partners to develop resources for families in need of housing or financial assistance.
  • Assessed eligibility criteria for various programs offered by the agency and ensured compliance with applicable laws and regulations.
  • Provided crisis intervention services when needed including emergency shelter placement or referrals to appropriate agencies.
  • Created outreach materials to increase awareness of available services within the community.

Patient Services Representative

Atrium Health Wake Forest Baptist Hospital
04.2021 - 11.2023
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Organized timely and accurate referrals to help patients obtain health care services and access available resources.
  • Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.

Education

MSW - Social Work

University of North Carolina At Chapel Hill

Bachelor of Arts - English

Chowan University
Murfreesboro, NC
05.2018

Skills

  • Computer Proficiency
  • Customer service
  • Verbal and written communication
  • Leadership experience
  • Attention to detail
  • Microsoft Office
  • Verbal and Presentation Skills
  • Problem solving
  • Collaboration and Teamwork

Timeline

M.A.L.E Engagement Coordinator

Smart Start of Forsyth County
01.2025 - 08.2025

Family Services Specialist

Smart Start of Forsyth County
11.2023 - 12.2024

Patient Services Representative

Atrium Health Wake Forest Baptist Hospital
04.2021 - 11.2023

Bachelor of Arts - English

Chowan University

MSW - Social Work

University of North Carolina At Chapel Hill
Jermel D. Jackson