Shabriell Smith
Forest Park,GA
Summary
Dynamic professional with a proven track record at Signify Health, excelling in member engagement and communication strategies. Skilled in critical thinking and customer service, I enhanced member satisfaction through targeted outreach initiatives and data analysis, adapting swiftly to evolving needs. Proficient in Microsoft Excel, I drive program improvements and foster strong relationships.
Professional with strong background in member engagement, prepared to drive impactful initiatives and foster meaningful connections. Known for effective collaboration, adaptability, and dependable execution of tasks in dynamic environments. Expertise includes relationship management, strategic communication, and event coordination, aligning with organizational goals. Valued for reliability, proactive problem-solving, and results-oriented approach.
Overview
5
5
years of professional experience
Work History
Coordinator of Member Engagement
Signify Health
03.2024 - Current
- Developed and implemented member engagement strategies to enhance communication and satisfaction.
- Coordinated outreach initiatives, increasing member participation in health programs
- Analyzed member feedback to identify trends and inform program improvements.
- Adapted quickly to changing member needs and priorities in a fast-paced, dynamic environment, ensuring continued relevance and value for our members.
- Handled phone calls related to members' accounts or general questions about products and services.
Patient Care Advocate
BroadPath Healthcare
05.2023 - 02.2024
- Verified patient insurance eligibility and entered patient information into system.
- Engaged with patients to provide critical information.
- Facilitated communication between patients and various departments and staff.
- Developed strong relationships with local pharmacies to expedite prescription refills and prevent gaps in medication therapy.
Wheelchair Agent
Unifi
02.2021 - 04.2023
- Assisted passengers with mobility needs, ensuring timely and safe boarding processes.
- Coordinated with airline staff to verify passenger information for seamless service delivery.
- Monitored service quality, addressing concerns to improve passenger satisfaction ratings.
- Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
Education
High School Diploma - General Studies
Cornerstone Christian Academy
Townsend, GA05.2010
Skills
- Active listening
- Customer service
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
- Microsoft Excel
- Complaint resolution
- Scheduling
- Call management
- Paperwork processing
- Appointment scheduling
- Microsoft PowerPoint
- Microsoft Office Suite
Timeline
Coordinator of Member Engagement
Signify Health
03.2024 - Current
Patient Care Advocate
BroadPath Healthcare
05.2023 - 02.2024
Wheelchair Agent
Unifi
02.2021 - 04.2023
High School Diploma - General Studies
Cornerstone Christian Academy