Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hi, I’m
Nashua Serieux
Brooklyn,NY
Summary
Overview
4
years of professional experience
Work History
BeneLynkSunrise, FL
Coordinator of Member Engagement
07.2022 - 08.2022
Job overview
- Assisting in retaining members with Medicaid/Medicare with their respective insurance company.
- Assisting members in applying for SNAP, Medicaid or SSI
- Sending out referrals for any aspect in life which the member needed help with.
Asm USANew York, NY
Assistant Team Leader
05.2021 - 05.2022
Job overview
- Trained new team members, tracked current team members' skills achievement.
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Created and distributed weekly reports to management regarding performance.
Asm USANew York, NY
Brand Ambassador
01.2020 - 05.2021
Job overview
- Conversed with customers to share information about products and services.
- Employed basic selling techniques to engage with customers.
- Recommended, selected and helped locate merchandise based on guest needs and desires.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Mentored new employees on procedures and policies to maximize team performance.
KM2 Solutions
Customer Service Representative
11.2018 - 09.2019
Job overview
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Education
Sir Arthur Lewis Community College
Associate's Degree from Tourism And Travel Management
11.2014
University Overview
- Completed coursework in Marketing, Hospitality Accounting and Communications
Vieux Fort Comprehensive Secondary School
Caribbean Examination Council from Business Administration
07.2012
University Overview
Skills
- Data Entry
- Call Management
- Upselling and Cross-Selling
- Inbound and Outbound Calling
- Complaint Resolution
- Scheduling
- Creative Problem Solving
- Staff Training
- Team Development
- Conflict Mediation
- Order Fulfillment
- Problem-Solving Abilities
- Critical Thinking
- CRM Software
- Order Processing
- Multi-Task Management
- Active Listening
- Prioritization
- Interpersonal Communication
- Dependable and Responsible
- Cultural Awareness
- Written Communication
- Excellent Communication
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is often achieved by those who don’t know that failure is inevitable.
Timeline
Coordinator of Member Engagement
BeneLynk
07.2022 - 08.2022
Assistant Team Leader
Asm USA
05.2021 - 05.2022
Brand Ambassador
Asm USA
01.2020 - 05.2021
Customer Service Representative
KM2 Solutions
11.2018 - 09.2019
Sir Arthur Lewis Community College
Associate's Degree from Tourism And Travel Management
Vieux Fort Comprehensive Secondary School
Caribbean Examination Council from Business Administration
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