ANANDA DAVIS
HOUSTON
Summary
Detail-oriented Remote Administrative Assistant with over 5 years of experience in customer service, adept at managing highvolume emails and calls. Excels in scheduling, handling customer inquiries, and managing social media accounts effectively. Committed to enhancing client satisfaction and streamlining office operations in a remote environment.
Overview
2
2
years of professional experience
Work History
Coordinator of Member Engagement
Signify Health
09.2024 - Current
- Strengthened relationships with members through regular communication and personalized support.
- Organized health assessments for home visits and virtual sessions.
- Facilitated seamless communication through skilled call management, inbound and outbound.
CSR
Diversity Dynasty LLC
11.2022 - 06.2024
CSR
Laselle Network
08.2023 - 09.2023
- Orchestrated high-volume client documentation, ensuring regulatory compliance
- Mastered project planning, delivering detailed schedules and timelines
- Optimized operational efficiency using project management software
- Managed 200+ daily customer queries with efficiency and accuracy
- Uphold data integrity for 500+ clients by updating account details
- Boosted customer retention rate to over 90% with effective problem-solving
- Cut call resolution time by 3 minutes, maintaining high client retention
- Managed high-volume communication channels, scheduling roadside assistance
- Skillfully processed customer payments, resolving issues with 90-100% quality score
- Leveraged problem-solving skills for customer satisfaction and productivity
- Managed 200+ daily client inquiries via chat
- Exceeded productivity targets, consistently achieving top-tier satisfaction scores
- Employed active listening and empathy in resolving customer issues
- Used effective problem-solving techniques and escalated matters appropriately
Education
HIGH SCHOOL DIPLOMA -
New Diana High School
Diana, TX05.2017
Skills
- Email Management
- Appointment Scheduling
- Travel Coordination
- Social Media Handling
- Chat Support
- Data Entry
- Time Management
- Organizational Skills
- Computer Literacy
- Client Relationship
Accomplishments
- Orchestrated high-volume client documentation, ensuring regulatory compliance
- Mastered project planning, delivering detailed schedules and timelines
- Optimized operational efficiency using project management software
- Managed 200+ daily customer queries with efficiency and accuracy
- Uphold data integrity for 500+ clients by updating account details
- Boosted customer retention rate to over 90% with effective problem-solving
- Cut call resolution time by 3 minutes, maintaining high client retention
Timeline
Coordinator of Member Engagement
Signify Health
09.2024 - Current
CSR
Laselle Network
08.2023 - 09.2023
CSR
Diversity Dynasty LLC
11.2022 - 06.2024
HIGH SCHOOL DIPLOMA -
New Diana High School