Sydnee Carrington
Texas Home Health
Houston,TX
8
years of professional experience
Detail-oriented professional with a strong background in customer service and member engagement. Skilled in conflict resolution and effective communication, leading to increased member satisfaction and loyalty. Eager to leverage expertise to enhance member experiences in a collaborative environment.
Work History
Coordinator of Member Engagement
1 Year 11 Months- Developed engaging member communication strategies to enhance participation and retention.
- Collaborated with cross-functional teams to enhance overall member experience across platforms.
- Managed scheduling of events and activities, promoting active member involvement within the community.
- Managed member relationships by resolving problems.
- Used multiple information systems to analyze interactions and deliver detailed results.
- Strengthened relationships with members through regular communication and personalized support.
- Enhanced member satisfaction by promptly addressing concerns and providing tailored solutions.
- Handled phone calls related to members' accounts or general questions about products and services.
Cargiver
8 Years- Assisted with daily living activities, ensuring client safety and comfort in home environments.
- Provided compassionate care and support to clients, enhancing overall well-being and quality of life.
- Administered prescribed medications and monitored health conditions for timely interventions.
- Collaborated with healthcare professionals to develop personalized care plans tailored to individual needs.
- Implemented effective communication strategies to foster strong relationships with clients and families.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Customer Service Representative
1 Year 4 Months- Resolved customer inquiries regarding debt relief solutions, ensuring clear communication and understanding of services.
- Assisted clients in navigating financial programs, fostering trust and rapport for improved satisfaction.
- Streamlined processes for handling customer accounts, enhancing response times and service efficiency.
- Trained new representatives on service protocols, contributing to team performance and knowledge sharing.
- Answer inbound calls and make outbound calls to clients.
- Log notes and update client files accurately using software like Salesforce.
Customer Service Representative
1 Year 3 Months- Managed delinquent accounts, arranged payment plans, and evaluated options for service disconnection or reconnection to maintain customer relationships.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Promotes value-added utility services, billing options, and home service products during customer interactions.
Education
High School Diploma
Skills
Customer service
Scheduling and calendar management
Performance tracking
Dependable teamwork
Communication skills
Member data management
Relationship building
Coaching skills
Calendar management
Time management
Reliability
Problem-solving
Timeline
Coordinator of Member Engagement
Everise/ Signify Health
10.2024 - CurrentRead More
Customer Service Representative
National Debt Relief
01.2023 - 05.2024Read More
Customer Service Representative
Centerpoint Energy Inc
10.2021 - 01.2023Read More
Cargiver
Texas Home Health
09.2018 - CurrentRead More
G.W. Carver Highschool
High School Diploma
Read More