Raiyven Frazier
Jacksonville,FL
Summary
With a proven track record in customer service, I bring passion for customer satisfaction, excellent communication skills, and an ability to multi-task effectively. My experience has equipped me to identify and solve problems quickly and drive operational efficiency. I am outgoing, detail-oriented, and proficient at building and maintaining professional relationships.
Overview
9
9
years of professional experience
Work History
Coordinator of Member Engagement
Benelynk
Jacksonville, FL
08.2024 - Current
- Developed communication strategies to inform members about new programs and services.
- Coordinated member events to enhance community engagement and participation.
- Analyzed member feedback to improve engagement initiatives and service offerings.
- Assist memebers with Medicaid recertifications and locating additional assistance
- Analyzed data from surveys and other sources to identify trends in member engagement.
Independent Courier Sales Associate
Botanical Safari
, FL
08.2022 - 08.2024
- Excellent customer service and professionalism
- Pickup and delivery of products to multiple locations following our policies and procedures.
- Assisting and contributing to our Social Media accounts.
- Transportation of products from South Florida to Central Florida ( Homestead to Apopka)
- Horticultural specialists must provide customers with information to help them select and care for plants and flowers.
Recruiting Specialist
Ultimate Medical Academy Online Operations
, FL
07.2020 - 08.2022
- Managed candidate communication throughout the recruiting process via email or phone calls.
- Conducted initial phone screens with potential candidates to determine qualifications.
- Coordinated the onboarding of new students by preparing paperwork and conducting orientation sessions.
- Analyzed recruitment metrics to identify trends and improve recruitment strategies.
Customer Service Support Representative
K-force
Jacksonville , FL
02.2019 - 06.2020
- Provided personalized customer service of the highest level by establishing rapport and presenting a positive, friendly attitude
- Performed full research to check claims and possible solutions to individual issues
- Maintain strict confidentiality with customer, employee, and company information
- Document all accounts accurately, clearly, and concisely.
Call Center Representative
CONVERGYS
JACKSONVILLE, FL
10.2017 - 02.2019
- Properly directed 100 inbound calls daily in phone queues to improve call flow
- Provided accurate information in response to customer inquiries
- Worked with upper management to ensure appropriate changes were made to improve customer satisfaction
- Demonstrated mastery of customer service call script within specified timeframes.
Customer Service Representative
CITIBANK
08.2016 - 10.2017
- Identified customers needs, clarified information, researched every issue, and provided solution or alternatives
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Kept records of all conversation in our call center database in a comprehensible way
- Frequently attended educational seminars to improve knowledge and performance level.
Education
HIGH SCHOOL DIPLOMA -
SCHOOL OF INTEGRATED ACADEMIES AND TECHNOLOGIES
JACKSONVILLE, FLSkills
- Customer Service
- Empathy
- Communication
- Efficiency
- Problem-solving
- Customer engagement
- Member engagement coordinator
- Prioritization and Time Management
- Proficiency in MS office
- Excel
- Documentation
- Working Independently
Timeline
Coordinator of Member Engagement
Benelynk
08.2024 - Current
Independent Courier Sales Associate
Botanical Safari
08.2022 - 08.2024
Recruiting Specialist
Ultimate Medical Academy Online Operations
07.2020 - 08.2022
Customer Service Support Representative
K-force
02.2019 - 06.2020
Call Center Representative
CONVERGYS
10.2017 - 02.2019
Customer Service Representative
CITIBANK
08.2016 - 10.2017
HIGH SCHOOL DIPLOMA -
SCHOOL OF INTEGRATED ACADEMIES AND TECHNOLOGIES