Mayra Chapa
Zapata
Summary
Energetic Coordinator of Member Engagement known for high productivity and efficient task completion. Skilled in strategic planning, event management, and member communication to foster community engagement. Excel at interpersonal communication, problem-solving, and adaptability to drive initiatives that enhance member satisfaction and participation.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
12
12
years of professional experience
Work History
Coordinator of Member Engagement
Senture LLC
London
12.2023 - 01.2025
- Assisted with the development of an online community platform for members to interact with one another.
- Assessed effectiveness of current strategies used for engaging members by conducting focus groups and interviews.
- Researched potential partners who could provide value-added services or products that would benefit the organization's members.
- Coordinated appointment scheduling to optimize member interactions and improve engagement.
Customer Service Representative
AnswerNet
McAllen
05.2023 - 12.2023
- Developed strong relationships with customers by providing personalized assistance and support.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Identified opportunities for upselling additional products or services based on customer needs.
Care Provider
Del Mar home health
Zapata
09.2019 - 11.2023
- Assisted with meal planning to meet nutritional plans.
- Assisted patients with daily personal hygiene.
- Arrange medication and reminded patients to take each according to correct schedule.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Prepared healthy meals for to meet unique nutrition needs.
Substitute Teacher
Zapata County Independent School District
Zapata
01.2018 - 05.2019
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
- Requested as substitute teacher based on excellent referrals and trusted performance.
- Maintained student attendance and assignment records to prevent lapses during teacher absences.
- Managed high school classrooms during teacher absences.
Front Service Clerk
Rsl waste management llc
Zapata
06.2017 - 09.2017
- Handled payment processing and provided customers with receipts and proper bills and change.
- Managed customer complaints and rectified issues to complete satisfaction.
- Counted and inspected cash registers and reported thefts and other complex issues to management.
- Recorded accurate customer orders utilizing company computer system.
Clerk/Secretary
Grande garbage co.
Zapata
03.2015 - 06.2017
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Prepared shipping packages by printing packing labels and verifying orders.
- Assisted with answering phones, filing paperwork, entering data and [Task] to support operations department.
Caregiver
Champion care
Zapata
06.2013 - 05.2014
- Improved patient outlook and daily living through compassionate care.
- Maintained clean and well-organized environment for client happiness and safety.
- Assisted with meal planning to meet nutritional plans.
- Followed care plan and directions to administer medications.
Education
Certificate - Substitute Teacher
Laredo Community College
Laredo, TX03.2018
GED -
Laredo Community College
Laredo, TX05.2013
Skills
- Emotional support
- Personal care
- Medication distribution
- Mobility Assistance
- Compassionate client care
- Wound care
- Community engagement
- Data analysis
- Customer service
- Communication skills
- Relationship building
- Event coordination
- Time management
- Problem solving
- Home healthcare management
Timeline
Coordinator of Member Engagement
Senture LLC
12.2023 - 01.2025
Customer Service Representative
AnswerNet
05.2023 - 12.2023
Care Provider
Del Mar home health
09.2019 - 11.2023
Substitute Teacher
Zapata County Independent School District
01.2018 - 05.2019
Front Service Clerk
Rsl waste management llc
06.2017 - 09.2017
Clerk/Secretary
Grande garbage co.
03.2015 - 06.2017
Caregiver
Champion care
06.2013 - 05.2014
Certificate - Substitute Teacher
Laredo Community College
GED -
Laredo Community College