Elizabeth Brown
Customer Service, Manage Team To Reach There Metrics
Pinellas Park,FL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
5
5
years of professional experience
9
9
years of post-secondary education
Work History
Coordinator of Member Engagement
Signify Health
St. Petersburg, FL
09.2021 - Current
- Managed member relationships by resolving problems.
- Handled phone calls related to members' accounts or general questions about products and services.
- Projected enthusiasm, courteousness and confidence while conducting member transactions.
- Identified members' needs and matched to product or service in best interest.
Back up Team Leader
Humana
St. Petersburg, FL
01.2018 - 09.2021
- Mentored and guided employees to foster proper completion of assigned duties.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Collected, arranged, and input information into database system.
Education
Business Administration And Management
St. Petersburg College
Clearwater, FLDiploma - College Prep
Canterbury School of Florida
990 62nd Ave N St Pete,Fl 33702 08.1997 - 05.2004
General Studies
Barry University
Miami, FL 08.2004 - 05.2006
Skills
Strategic planning
Scheduling
Google Workspace
Teambuilding
Active Listening
Critical Thinking
Excel Software Proficiency
Clerical Support
Attention to Detail
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Coordinator of Member Engagement
Signify Health
09.2021 - Current
Back up Team Leader
Humana
01.2018 - 09.2021
General Studies
Barry University
08.2004 - 05.2006
Diploma - College Prep
Canterbury School of Florida
08.1997 - 05.2004
Business Administration And Management
St. Petersburg College