Elizabeth Brown
Customer Service, Manage Team To Reach There Metrics
Pinellas Park,FL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
5
5
years of professional experience
9
9
years of post-secondary education
Work History
Coordinator of Member Engagement
Signify Health
St. Petersburg, FL
09.2021 - Current
- Managed member relationships by resolving problems.
- Handled phone calls related to members' accounts or general questions about products and services.
- Projected enthusiasm, courteousness and confidence while conducting member transactions.
- Identified members' needs and matched to product or service in best interest.
Back up Team Leader
Humana
St. Petersburg, FL
01.2018 - 09.2021
- Mentored and guided employees to foster proper completion of assigned duties.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Collected, arranged, and input information into database system.
Education
Business Administration And Management
St. Petersburg College
Clearwater, FLDiploma - College Prep
Canterbury School of Florida
990 62nd Ave N St Pete,Fl 33702 08.1997 - 05.2004
General Studies
Barry University
Miami, FL 08.2004 - 05.2006
Skills
Strategic planning
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Coordinator of Member Engagement
Signify Health
09.2021 - Current
Back up Team Leader
Humana
01.2018 - 09.2021
General Studies
Barry University
08.2004 - 05.2006
Diploma - College Prep
Canterbury School of Florida
08.1997 - 05.2004
Business Administration And Management
St. Petersburg College
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