Jermel D. Jackson
Winston-Salem,United States
Overview
5
5
years of professional experience
Work History
Family Services Specialist
Smart Start of Forsyth County
Winston-Salem, NC
11.2023 - Current
- Provided family services to assist families in obtaining resources and assistance with daily living.
- Collaborated with community partners to develop resources for families in need of housing or financial assistance.
- Assessed eligibility criteria for various programs offered by the agency and ensured compliance with applicable laws and regulations.
- Provided crisis intervention services when needed including emergency shelter placement or referrals to appropriate agencies.
- Organized workshops on topics such as money management skills and job readiness training for clients.
- Created outreach materials to increase awareness of available services within the community.
- Attended trainings on best practices in social work ethics or trauma-informed care.
Patient Services Representative
Atrium Health Wake Forest Baptist Hospital
Winston-Salem, NC
04.2021 - 11.2023
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Obtained insurance verification and authorization to submit financial clearance of patient accounts.
- Ran credit card batches and balanced deposits on daily basis.
Assistant Teacher
Griffith Elementary School
Winston-Salem, NC
08.2019 - 06.2020
- Supported student-led discussions and presentations.
- Assisted classroom teacher in developing and implementing lesson plans.
- Collaborated with other staff members to ensure student success.
- Attended faculty meetings as requested by the lead teacher.
- Assisted in planning field trips and special events such as assemblies or performances.
- Participated in professional development workshops related to teaching strategies.
Education
MSW - Social Work
University of North Carolina At Chapel Hill
Chapel Hill, NCBachelor of Arts - English
Chowan University
Murfreesboro, NC05.2018
Skills
- Computer Proficiency
- Customer Service
- Verbal and Written Communication
- Leadership Experience
- Attention to Detail
- Microsoft Office
- Verbal and Presentation Skills
- Problem Solving
- Organization and Prioritization
- Collaboration and Teamwork
Timeline
Family Services Specialist
Smart Start of Forsyth County
11.2023 - Current
Patient Services Representative
Atrium Health Wake Forest Baptist Hospital
04.2021 - 11.2023
Assistant Teacher
Griffith Elementary School
08.2019 - 06.2020
MSW - Social Work
University of North Carolina At Chapel Hill
Bachelor of Arts - English
Chowan University
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