Jermiah Brown
Farmers Insurance Company
Dallas,TX
13
years of professional experience
Customer service and sales professional with expertise in inside sales, customer support, and retail route sales. Builds strong customer relationships, identifies needs, and resolves concerns while connecting customers with tailored solutions. Thrives in fast-paced environments, consistently meeting sales goals and maintaining accuracy across various sectors, including insurance and telecommunications.
Work History
Insurance Customer Service Representative
2 Years 7 Months- Received and identified customer claims, gathering precise information on incidents, policies, and loss details to facilitate claims processing.
- Reviewed claim information for accuracy and completeness, ensuring readiness for further claims handling.
- Reviewed claim information for accuracy and completeness before submitting it for further claims handling.
- Documented customer statements and claim details in internal systems while maintaining accurate and organized records.
- Coordinated with claims personnel to ensure timely and accurate handoff of claim information while maintaining a high level of customer service.
- Coordinated with claims personnel to ensure accurate and timely handoff of claim information, enhancing overall customer service experience.
Route Sales Representative
4 Years- Managed assigned sales routes by delivering, selling, and merchandising Frito-Lay products across grocery, convenience, and retail accounts.
- Cultivated relationships with store managers and customers, resulting in increased sales and enhanced product distribution.
- Executed promotional campaigns and displays, driving incremental sales and optimizing product placement.
- Maintained organized, fully stocked, and visually appealing product displays while maximizing shelf space and product visibility.
- Monitored inventory levels and product movement, ensuring stores remained well-stocked and minimizing out-of-stocks.
- Identified sales opportunities by evaluating customer needs, consumer buying patterns, competitive activity, and high-performing products.
Inside Sales Representative
2 Years- Generated qualified sales opportunities, scheduling appointments for field sales representatives to conduct in-home product demonstrations, enhancing overall sales pipeline.
- Educated customers on product features, benefits, pricing, and available solutions while addressing questions and overcoming sales objections.
- Managed inbound and outbound customer calls to promote American Standard products and installation services while identifying customer needs.
- Cultivated strong customer relationships through consultative selling and active listening, significantly improving customer retention in a high-volume sales environment.
- Pursued sales and commission goals while ensuring accurate customer information and fostering a positive customer experience, contributing to team success.
Inside Sales Representative
3 Years- Generated sales by identifying customer needs and recommending appropriate Spectrum products and services.
- Assisted customers with Internet, Mobile, TV, and Voice solutions while providing a positive customer experience.
- Consistently worked toward and achieved individual sales goals and performance metrics.
- Utilized consultative selling techniques to increase product adoption and revenue.
- Handled high-volume inbound customer interactions while maintaining professionalism and accuracy.
- Built rapport with customers, addressed objections, and effectively communicated product benefits.
- Processed orders, upgrades, and service changes accurately using customer management and sales systems.
Education
Associate of Science - Business
BBA - Business Administration
- 3.6 GPA
- Dean's List Fall Semester 2026
Skills
Claims processing
Customer relationship management
Product education
Objection handling
Inside sales consulting
Claims Processing
Upselling & Cross-Selling
Sales goal achievement
Data entry accuracy
CRM systems management
Professional communication
Timeline
Insurance Customer Service Representative
Farmers Insurance Company
01.2024 - CurrentRead More
Route Sales Representative
Frito Lay
01.2020 - 01.2024Read More
Inside Sales Representative
American Standard Brands
01.2018 - 01.2020Read More
Inside Sales Representative
Specturm
01.2014 - 01.2017Read More
University of Phoenix
BBA from Business Administration
Read More
Mountain View College
Associate of Science from Business
Read More