Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jermika Pittmon

Cleveland,OH

Summary

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty.

Overview

2
2
years of professional experience

Work History

Retail Sales Associate Worker

Walmart
04.2025 - Current
  • Assisted customers with product selection and inquiries, enhancing overall shopping experience.
  • Maintained knowledge of current promotions and sales events to effectively communicate with customers.
  • Learned company policies and procedures to provide compliant service during all customer interactions.
  • Adapted quickly to changing priorities in fast-paced retail environment, demonstrating flexibility and teamwork skills.

Customer Service Representative

Liveops
11.2023 - 05.2025
  • Resolved customer inquiries and issues through effective communication and problem-solving techniques.
  • Assisted customers with product selection, providing knowledgeable recommendations to enhance satisfaction.
  • Processed orders and returns efficiently, ensuring accurate account management and timely follow-up.
  • Maintained detailed records of customer interactions, improving data accuracy for future reference.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Sales Agent

Domestic & General
11.2023 - 03.2025
  • Assisted customers in product selection and provided detailed information on features and benefits.
  • Processed transactions accurately using point-of-sale systems to ensure smooth customer experiences.
  • Resolved customer inquiries and complaints effectively, enhancing overall satisfaction levels.
  • Collaborated with team members to achieve sales targets and improve store performance.

Education

High School Diploma -

East Technical High School
Cleveland, OH
06.2009

Skills

  • Client interaction
  • Targeted product recommendations
  • Results-driven approach
  • Revenue growth tactics
  • Personalized client engagement
  • In-depth product knowledge
  • Effective cross-selling methods
  • Service excellence
  • Client support
  • Effective telephone interaction
  • Proficient in verbal and written communication
  • Skilled in resolving conflicts
  • Building professional connections

Timeline

Retail Sales Associate Worker

Walmart
04.2025 - Current

Customer Service Representative

Liveops
11.2023 - 05.2025

Sales Agent

Domestic & General
11.2023 - 03.2025

High School Diploma -

East Technical High School

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