Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

PRICILLA MCCLOUD

El Campo

Summary

Client-focused Hardworking, strategic-thinking salesperson with more than 6 years of experience in developing relationships. Pursuing a similar position where problem-solving abilities will be valued. Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. Individual who is self-motivated and has excellent skills in guest relations and upselling products and services.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Retail Sales Associate

Walmart
06.2024 - Current
  • Delivered exceptional customer service to enhance shopping experiences and foster customer loyalty.
  • Collaborated with team members to maintain store organization and ensure optimal product displays.
  • Assisted in inventory management by tracking stock levels and performing regular replenishment tasks.
  • Trained new associates on sales techniques, product knowledge, and store policies to improve team efficiency.
  • Resolved customer inquiries and complaints promptly, ensuring high satisfaction levels through effective communication.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.

Pharmacy Care Representative

OptumRx
12.2023 - 04.2024
  • Facilitated communication between patients and healthcare providers to enhance medication management.
  • Managed prescription orders, ensuring accuracy and compliance with regulatory standards.
  • Entered and processed patient prescriptions in company system.
  • Developed, implemented and monitored pharmacy benefit plans to ensure cost-effectiveness and quality of care.
  • Conducted regular reviews of pharmacy benefits programs to ensure compliance with applicable laws and regulations.
  • Researched employee benefit and health and safety practices, recommending changes or modifications to existing policies.
  • Verified accuracy of medication orders and entered data into pharmacy system.
  • Processed payments from customers using cash registers and debit and credit card terminals.
  • Kept up to date on changes in insurance coverage policies related to prescriptions.
  • Received telephone calls from physicians, nurses or other healthcare professionals requesting information about medications or supplies.

Retail

Macy's
06.2018 - 08.2023
  • Worked with an internal team on promotional programs.
  • Handling returns and refunds in accordance with company policies.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
  • Put together promotional displays, such as quarter- and full-size point-of-sale displays.
  • Was in charge of communicating with customers and ensuring that their needs were met.
  • Handled all customer complaints professionally, putting customer satisfaction first.
  • Make certain that each customer receives exceptional service.
  • Trained new team members on product knowledge and sales techniques to enhance performance.
  • Built relationships with customers to encourage repeat business.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Education

High School -

Westfield High School
Houston, TX

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Aveda Arts & Sciences Institute Houston
Shenandoah, TX

Nursing - Some college (No degree) - undefined

Houston Community College – Central Campus
Houston, TX

C.N.A Certificate -

Genesis Education Training
Wharton, TX

Skills

  • Issue resolution
  • Material sourcing and preparation
  • Interpersonal and written communication
  • MS Office
  • Strong organizational skills
  • Project coordination
  • Customer service expertise
  • Client interaction
  • Customer-focused retail sales
  • Rapport-building
  • Inventory restocking

Certification

  • CNA - Certified Nurse Assistant

Timeline

Retail Sales Associate

Walmart
06.2024 - Current

Pharmacy Care Representative

OptumRx
12.2023 - 04.2024

Retail

Macy's
06.2018 - 08.2023

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Aveda Arts & Sciences Institute Houston

Nursing - Some college (No degree) - undefined

Houston Community College – Central Campus

High School -

Westfield High School

C.N.A Certificate -

Genesis Education Training

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