Jermila McCoy
Program Manager
Oakland,CA
Summary
Goal-oriented Career Services Advisor promoting professional development, career planning, and career advising services. Diligently monitored employment trends to remain current on industry updates and best practices. Collaborated with teammates to establish goals and strategic initiatives.
Overview
10
10
years of professional experience
6
6
Certifications
Work History
Career Advisor
Goodwill Industries
San Francisco, CA
10.2021 - Current
- Facilitates resource training fairs providing a wide range of information to prospective job seekers. Assists on average 10 clients per week in building successful job search strategies.
- Provides individualized counseling approaches based on socioeconomic status and cultural background.
- Counsels clients one-on-one regarding their current situation, desires, aptitudes, education, and employment history.
- Maintains a 20 to 35 client caseload weekly. On an average month, I have 10 to 20 client referrals that turn into job placements.
Program Manager
Higher Ground Neighborhood Development Corp
Oakland, CA
08.2015 - 09.2021
- Planned and coordinated all program curriculum and enrichment activities facilitated all behavioral mentoring/prevention and intervention training exercises and implementation of strategies utilized to help meet benchmarked goals for IEPs and Behavior health goals set for youth.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
- Created a high-impact after-school program to provide resources and skills to underserved communities and youth.
- Facilitated behavior mentoring and intervention youth workforce program development, and education consultation services.
- Collaborated with business leadership to set priorities based on business needs, resource capacity, and risk exposure.
Community Health Worker
Transitions Clinic Network
San Francisco, CA
09.2012 - 08.2015
- Worked directly with patient treatment teams and participated in care coordination procedures.
- Assisted formerly incarcerated clients with resources, health services, and treatment plans
- Aided clients with outreach as well as chronic disease and pain management. Provided Health and Social Service Navigation for clients
- Provided Advocacy on behalf of the communities to key stakeholders and policymakers
- Targeted specific community groups with wellness and disease management information.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Education
CQIA Black Belt - Certified Quality Improvement Associate
American Society For Quality
Milwaukee, WI02.2020
Associates Degree - Public Health
CITY COLLEGE SAN FRANCISCO
San Francisco, CA06.2015
(CHWs) - Community Health Worker
City College of San Francisco
San Francisco, CA05.2014
Skills
- Online job search techniques
- Supervisory experience
- Team collaboration and leadership
- Excellent oral and written communication
- Public outreach
- Assignment management
- Community-based resources
- Interpersonal Communication
- Multitasking Abilities
- Individual and group counseling
- Resource Advocacy
- Database Management
- Social understanding
- Professional referral network
- Data-driven decision making
- Compliance expertise
- CRM-Client Track, WorkForce Central, Salesforce, Epic
- Career mentoring
Certification
- Certified Community Mental Health Worker 5-2014-Present
- Certified Trauma and Recovery Specialist 5-2014-Present
- Certified Post-Prison Health Worker 5-2016
- Certified Community Health Worker 5-2014
- Certified Quality Improvement Associate 2-2020
Timeline
Career Advisor
Goodwill Industries
10.2021 - Current
Program Manager
Higher Ground Neighborhood Development Corp
08.2015 - 09.2021
Community Health Worker
Transitions Clinic Network
09.2012 - 08.2015
CQIA Black Belt - Certified Quality Improvement Associate
American Society For Quality
Associates Degree - Public Health
CITY COLLEGE SAN FRANCISCO
(CHWs) - Community Health Worker
City College of San Francisco
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