Tamika Acheampong
Seattle,WA
Summary
Highly skilled professional with over 15 years of experience in customer service, specifically in call center environments. Strong background in business office skills and extensive knowledge of insurance and financial services. Exceptional leadership abilities and commitment to providing excellent customer service recognized through membership in the Blue Diamond Club for two consecutive quarters. Also experienced in patient assistance and counseling. Currently located in Seattle, Washington and available to start immediately. Open to relocating anywhere. Authorized to work in the US for any employer.
Overview
13
13
years of professional experience
Work History
Career Advisor
Center of Workforce Innovations
06.2024 - 02.2026
- Providing re-entry assistance to individuals with a criminal history.
- Streamlined job search processes for clients, resulting in increased interview opportunities.
- Established strong relationships with local employers, expanding networking opportunities for clients seeking new career paths.
- Developed customized job search strategies for clients facing unique challenges such as extended gaps in employment or career transitions.
Customer Service Representative
WPS Health Solutions
01.2023 - 06.2024
- Provide customer support to Tri Care East members and providers
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed 60-70 calls per day.
Network Operations
HCSC Blue Cross Blue Shield IL
05.2021 - 01.2023
- Reviewing applications and credentials through License, NPI, CAQH, Lexus Nexus
- Increased efficiency in network operations through continuous monitoring of performance metrics and implementing necessary adjustments.
- Developed standard operating procedures for Network Operations Center, streamlining processes and increasing efficiency.
Member Service Coordinator
Centene
08.2019 - 05.2021
- Completed Health Risk Assessments for Medicaid Members
- Provided exceptional customer service for 30-50 new clients daily, consistently exceeding expectations and earning positive feedback from members.
- Maintained accurate member records, ensuring timely communication and data-driven decision making.
- Facilitated member orientation sessions, effectively educating new members on available resources and benefits.
Patient Coordinator
Oband Medical Group
11.2016 - 08.2019
- Assisted 50 new patients daily with scheduling appointments from a call center
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Explained upcoming treatment preparation, instructions, and other facts to patients.
Healthcare Representative
HealthJoy
10.2015 - 08.2016
- Helped members of the ACA understand and utilize insurance benefits
- Managed and updated health records of 20-30 clients. .
- Used medical terminology knowledge to explain procedures, policies and services to patients.
- Improved patient satisfaction by efficiently addressing concerns and providing exceptional customer service.
- Provided comprehensive support during medical appointments, enhancing overall patient experience within the clinic setting.
Eligibility Specialist
FSSA\DCS
08.2013 - 10.2015
- Assisted Indiana residents with applying for SNAP, TANF, and medical benefits
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Interviewed 10-15 applicants daily and explained scope of different available benefits.
Education
No Degree - Behavioral Sciences
Purdue University
West Lafayette, INHigh school or equivalent - Business Office
Golconda Ccc
Golconda, IL01-1995
Skills
- Career Assessment
- Career Counseling
- Resume Writing
- Workforce Readiness
- Job search techniques
- Senior level Customer service
- Re-entry
- Supervisor
Timeline
Career Advisor
Center of Workforce Innovations
06.2024 - 02.2026
Customer Service Representative
WPS Health Solutions
01.2023 - 06.2024
Network Operations
HCSC Blue Cross Blue Shield IL
05.2021 - 01.2023
Member Service Coordinator
Centene
08.2019 - 05.2021
Patient Coordinator
Oband Medical Group
11.2016 - 08.2019
Healthcare Representative
HealthJoy
10.2015 - 08.2016
Eligibility Specialist
FSSA\DCS
08.2013 - 10.2015
High school or equivalent - Business Office
Golconda Ccc
No Degree - Behavioral Sciences
Purdue University