Erika D. Garcia
Tucson,AZ
Summary
Collaborative Career Advisor with solid experience supporting individuals with diverse backgrounds and abilities to navigate job market and pursue employment opportunities. Skilled at creating customized job search plans and identifying job opportunities. Reliable and dedicated to fostering successful connections between clients and potential employers. Skilled at coaching clients on interview techniques and resume building. Excellent assessment and evaluation skills and committed to developing individualized plans.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Career Advisor
Southern New Hampshire University
02.2023 - Current
- Developed career and education plans based on individual needs.
- Counseled clients one-on-one regarding current situation, desires, aptitudes, education and employment history.
- Assisted clients in building successful job search strategies.
- Maintained caseload of 1300 learners and alumni files and documented actions.
- Connected with business and recruiters to build relationships and increase opportunities for students.
Spanish Speaking Health Coach
Hinge Health
01.2023 - 01.2024
- Assisted clients in finding new ways to inspire healthier habits.
- Maintained records of clients' health progress and compared to health goals.
- Promoted available resources and connected individuals with services.
- Consulted specialized dictionaries, thesauruses and reference books to identify closest equivalents for nuanced terminology, words and phrases.
- Applied cultural understanding to discern specific meanings beyond literal written words.
Health Coach Manager
Found
06.2021 - 12.2022
- Serve as expert in methodology for building healthy habits, weight loss and holistic wellness.
- Coordinated with senior leadership and handled managerial needs by implementing fresh solutions into business strategies.
- Collaborated with senior management and performed benefits analysis, corrective action planning and big-picture data capturing.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs.
- Identified process improvements in day-to-day functioning of department.
- Led planning and achievement of goals and objectives consistent with agency mission and philosophy.
- Administered job knowledge assessments and competency testing for certification-level training.
- Recommended nutrition and fitness modifications to improve overall health of clients.
- Organized and led staff orientation programs and training to promote collaboration.
- Increased efficiency by 10% to make greater impact on people responded to daily.
Recruiting Coordinator Supervisor
Reigning Champs, Next College Student Athlete
06.2019 - 08.2021
- Completed courses in effective and active listening to better assist student athletes and their families
- Listened, empathized and referred families that expressed having financial needs for All in Award (premium services at no cost for families)
- Initiated phone conversations and text messages for average of 100 families per day
- Operated and maintained applicant tracking and candidate management systems.
- Coordinated incoming requisitions and applications.
- Salesforce (CRM), Tetra VX, and Microsoft Teams as systems that supported this type of outreach
Supervisor
Mister Car Wash
01.2018 - 06.2019
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Worked with management team to implement proper division of responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Increased production by 15% for greater car volume.
Education
Bachelor of Science - Care, Health And Society
University of Arizona
Tucson, AZ05.2019
Associate of Arts - Spanish
University of Arizona
Tucson, AZ05.2019
Skills
- Effective Written And Verbal Communication
- Cultural Understanding
- Active Listening
- Communications Strategies
- Time Management
- Document Review
- Labor Market Analysis
- Goal Setting
- Editing Skills
- Business Operations Knowledge
- Employment Opportunities
- Career Assessment
Certification
- Health & Nutrition Life Coach Certification
Languages
Spanish
Timeline
Career Advisor
Southern New Hampshire University
02.2023 - Current
Spanish Speaking Health Coach
Hinge Health
01.2023 - 01.2024
Health Coach Manager
Found
06.2021 - 12.2022
Recruiting Coordinator Supervisor
Reigning Champs, Next College Student Athlete
06.2019 - 08.2021
Supervisor
Mister Car Wash
01.2018 - 06.2019
Bachelor of Science - Care, Health And Society
University of Arizona
Associate of Arts - Spanish
University of Arizona
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