Summary
Overview
Work History
Education
Skills
Websites
References
Additional Information
Timeline
Generic

Jermirra Burley

Baltimore,Maryland

Summary

Helpful Financial Aid Assistant solves problems and review student accounts efficiently. Adept at providing excellent and individualized service to students and families with outstanding knowledge of public and private loans. Successful at payment collection and organized record-writing.

Overview

7
7
years of professional experience

Work History

Financial Aid Assistant

Maryland University of Integrated Health
01.2022 - Current
  • Provide clients with resources related to financial aid
  • Develop and update spreadsheets to monitor 1,000+ students' funds
  • Import FAFSA applications from federal databases
  • Collaborate with six diverse departments to enhance customer service solutions
  • Assess client eligibility by acquiring, contrasting, and assembling information from multiple databases
  • Conduct account reconciliation
  • Preformed all tasks remotely

Student Service Representative

CMD Outsourcing, Inc
06.2018 - 01.2022
  • Preformed all tasks remotely
  • Supported clients with financial aid resources
  • Audited accounts for errors in billing and financial aid
  • Identified and rectified client account issues
  • Collaborated with various departments to improve customer service
  • Handled phone inquiries in high-pressure environment

Guest Services Associate

Target
06.2017 - 02.2018
  • Supervised store's front-end team
  • Effectively responded to variety of guest inquiries
  • Conducted safe counts and transfers to maintain financial accuracy
  • Participated in store management activities

Education

BACHELOR OF ARTS - Global Business Administration

Frostburg State University
Frostburg, MD
02.2020

Study abroad - Business Administration

Ajou University
Suwon, South Korea

Skills

  • Innovative and Skilled Problem Solver
  • Great Communication Skills
  • Proficient in Microsoft Office Programs
  • Adaptive to Evolving Environments
  • Spreadsheet
  • Efficient Researcher
  • Advance Customer Service Abilities
  • Teamwork
  • Outgoing Mail Preparation
  • Document Editing
  • Scheduling
  • Data Entry
  • Analytical Thinking

References

  • Kristina Dean, Director of Financial Aid, Maryland University of Interrogated Health, 7750 Montpelier Rd, Laurel, MD, 20723, 240-478-7698, Kdean@muih.edu, Supervisor
  • Tiffany Hill, Financial Aid Advisor, Maryland University of Interrogated Health, 7750 Montpelier Rd, Laurel, MD, 20723, 917-826-2503, Tiffanyhill33@gmail.com, Co-worker
  • Aaron Better, Supervisor, CMD Outsourcing Solutions, Inc., 729 E Pratt St #401, Baltimore, MD, 21202, 410-564-9333, Aarondbetter@gmail.com, Former Supervisor
  • Niaya Gilmer, Guest Service Team Lead (Manager), Target, 3201 Tioga Parkway, Baltimore, MD, 21215, 443-301-2455, Nayaygilmer@icloud.com, Former Supervisor
  • Camelia Webster, Supervisor, Landmark Theaters-Harbor east, 645 S President St, Baltimore, MD, 21202, 443-413-8158, Cwebster@injurylawyermd.com, Former Supervisor

Additional Information

I am currently enhancing my skills in Python and will soon commence my Master's degree in Data Science. With a keen interest in data structures and software, I am seeking opportunities to expand my practical knowledge. Additionally, I have a strong interest in statistics and foreign languages, actively pursuing proficiency in Thai. My strengths lie in spreadsheet management, tracking, and research. Passionate about working with information and numbers, I am seeking flexible remote opportunities to leverage my foundation in business administration and advance my career in Data Science.

Timeline

Financial Aid Assistant

Maryland University of Integrated Health
01.2022 - Current

Student Service Representative

CMD Outsourcing, Inc
06.2018 - 01.2022

Guest Services Associate

Target
06.2017 - 02.2018

BACHELOR OF ARTS - Global Business Administration

Frostburg State University

Study abroad - Business Administration

Ajou University
Jermirra Burley