JERMONICA Butler
Forney,TX
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
ERSA
Dsisystemsinc
Dallas, TX
11.2021 - 12.2022
- Educated customers on special pricing opportunities and company offerings.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Answered inbound calls, chats and emails to facilitate customer service.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Made outbound calls to obtain account information.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Receptionist
Texas Career Institute
Dallas, TX
07.2019 - 06.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Answered central telephone system and directed calls accordingly.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Csr
IQOR
Richardson, TX
02.2018 - 05.2018
- Proposed more e icient call script to reduce average customer handling time, which was well-received and implemented by management
Programmer and cleaner
Ziosk
Dallas, TX
04.2017 - 08.2017
Csr
Worley Catastrophe Response
Farmers Branch, TX
06.2016 - 09.2016
- Track trends in customer feedback and collaborate with management to determine the root cause of issues
- Answered an average of 60-90many] calls per day from unsatisfied customers related to delays in shipment, order mistakes, and lost orders
Security Guard
Allied Universal
Dallas, TX
11.2015 - 03.2016
- Visitors, and other persons., Ensured the proper functioning of equipment by completing preventive maintenance requirements
- Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance.
Cashier
Ross Dress for Less
Dallas, TX
06.2015 - 09.2015
Education
GED -
Wilkinson Center
05.2019
Skills
- Basic Math
- Critical Thinking
- Good Work Ethic
- Conflict Resolution
- Customer Service
- Organizational Skills
- Computer Skills
- Data Management
- Friendly, Positive Attitude
- Reliable & Trustworthy
- Active Listening
- People Skills
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
- Multitasking Abilities
- Excellent Communication
- Calm Under Pressure
- Problem Resolution
Timeline
ERSA
Dsisystemsinc
11.2021 - 12.2022
Receptionist
Texas Career Institute
07.2019 - 06.2021
Csr
IQOR
02.2018 - 05.2018
Programmer and cleaner
Ziosk
04.2017 - 08.2017
Csr
Worley Catastrophe Response
06.2016 - 09.2016
Security Guard
Allied Universal
11.2015 - 03.2016
Cashier
Ross Dress for Less
06.2015 - 09.2015
GED -
Wilkinson Center