Jer'mound Woody
Plant City,FL
Summary
Dynamic and results-driven professional with a proven track record at Portillo's Hot Dogs, excelling in crew leadership and quality assurance. Skilled in training and mentoring team members, enhancing performance, and ensuring customer satisfaction through effective problem-solving and adaptability. Committed to maintaining high service standards and operational excellence. Experienced in customer service, fast-paced restaurant and retail environments, general labor and equipment operation. Quick learner who adapts to fast-paced settings, excels in teamwork, and consistently delivers results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Crew Chief
Portillo's Hot Dogs
08.2022 - Current
- Supervised daily operations to ensure efficient workflow and high service standards.
- Trained and mentored team members on best practices and operational procedures.
- Implemented quality control measures to enhance food safety and customer satisfaction.
- Coordinated staff schedules to optimize labor efficiency during peak hours.
- Maintained excellent attendance records, demonstrating dedication to punctuality and reliability as a key member of the team.
Customer Service Associate
Publix
11.2021 - 11.2022
- Maintained accurate product information and pricing in point-of-sale systems.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Assisted customers in locating products and resolving inquiries promptly.
Education
High School Diploma -
Riverview High School
Riverview, FL05-2025
Skills
- Training and mentoring
- Performance improvements
- Outdoor Maintenance
- Crew leadership
- Time Management
- Problem Solving
- Adaptability
- Reliable
- Quality Assurance
- Landscaping
Certification
ServSafe Food Handlers Certification
ServSafe Managers Certification
Microsoft Office Certification
Defensive Driving Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteImportant To Me
Career advancementTeam Building / Company RetreatsQuote
Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel
Languages
English
Interests
Personal Finance and Investing
Fitness
Landscaping/Lawn Care
Accomplishments
Successfully trained new team members on procedures and customer service.
Helped manage rush hours while keeping wait times low
Maintained clean safety record with zero incidents
Received positive customer feedback for quality
Built Strong communication and teamwork abilities
Regularly led the team through high-volume rush periods while maintaining excellent service and speed.
Timeline
Crew Chief
Portillo's Hot Dogs
08.2022 - Current
Customer Service Associate
Publix
11.2021 - 11.2022
High School Diploma -
Riverview High School