Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jermyer Mullins

Menomonee Falls,WI

Summary

Results-oriented leader with a strong background in project management and decision-making. Successfully managed teams to improve service delivery processes and resolve complex customer issues, contributing to increased operational performance and customer loyalty.

Overview

8
8
years of professional experience

Work History

Teacher

Milwaukee Public Schools, MPS
Milwaukee, Wisconsin
09.2024 - Current
  • Developed and sustained positive interactions with students, parents, and teaching staff.
  • Developed and implemented lesson plans based on curriculum objectives.
  • Facilitated classroom discussions to enhance student participation and understanding.
  • Provided individualized support to students with diverse learning needs.

Light Rail Operator

Dallas Area Rapid Transit, Dart
Dallas, Texas
12.2023 - 08.2024
  • Operated light rail vehicles safely along designated routes.
  • Coordinated with team members to ensure adherence to schedules and enhance operational efficiency.
  • Collaborated with team members to enhance service efficiency and ensure smooth operations.
  • Conducted pre-trip inspections to ensure vehicle readiness and compliance.

Senior Customer Service Representative

Clean Earth Environmental
Lancaster, TX
01.2020 - 11.2023
  • Assisted customers with inquiries about environmental services and solutions.
  • Resolved customer complaints through effective communication and problem-solving.
  • Collaborated with team members to enhance service delivery processes.
  • Handled difficult situations with tact, diplomacy, and professionalism.

Manager-E Commerce

Safeway
Grand Prairie, Texas
08.2017 - 01.2020
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Supervised team members and fostered a collaborative work environment.

Education

Bachelor of Science - Management

University of Phoenix
Tempe, AZ
02-2024

Skills

  • Customer relationship management
  • Leadership development
  • Complex Problem-solving
  • Decision-making
  • Project management
  • Revenue management

References

References available upon request.

Timeline

Teacher

Milwaukee Public Schools, MPS
09.2024 - Current

Light Rail Operator

Dallas Area Rapid Transit, Dart
12.2023 - 08.2024

Senior Customer Service Representative

Clean Earth Environmental
01.2020 - 11.2023

Manager-E Commerce

Safeway
08.2017 - 01.2020

Bachelor of Science - Management

University of Phoenix
Jermyer Mullins