Jermyer Mullins
Houston
Summary
Results-oriented leader with a strong background in project management and decision-making. Successfully managed teams to improve service delivery processes and resolve complex customer issues, contributing to increased operational performance and customer loyalty.
Overview
21
21
years of professional experience
Work History
Teacher
Milwaukee Public Schools, MPS
2024.09 - Current
- Developed and sustained positive interactions with students, parents, and teaching staff.
- Developed and implemented lesson plans based on curriculum objectives.
- Facilitated classroom discussions to enhance student participation and understanding.
- Provided individualized support to students with diverse learning needs.
Light Rail Operator
Dallas Area Rapid Transit, Dart
2023.12 - 2024.08
- Operated light rail vehicles safely along designated routes.
- Coordinated with team members to ensure adherence to schedules and enhance operational efficiency.
- Collaborated with team members to enhance service efficiency and ensure smooth operations.
- Conducted pre-trip inspections to ensure vehicle readiness and compliance.
Senior Customer Service Representative
Clean Earth Environmental
2020.01 - 2023.11
- Assisted customers with inquiries about environmental services and solutions.
- Resolved customer complaints through effective communication and problem-solving.
- Collaborated with team members to enhance service delivery processes.
- Handled difficult situations with tact, diplomacy, and professionalism.
Manager-E Commerce
Safeway
2017.08 - 2020.01
- Created monthly reports for senior management summarizing operational performance metrics.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Supervised team members and fostered a collaborative work environment.
Front Office Manager
Aimbridge Hospitality
2016.01 - 2017.08
- Managed daily front office operations, ensuring optimal guest satisfaction and seamless service delivery.
- Led team training initiatives to enhance service quality and operational efficiency across front office staff.
- Streamlined check-in/check-out processes, reducing wait times and improving overall guest experience.
- Developed and implemented standard operating procedures for front office functions, increasing consistency in service delivery.
Senior Health Information Management
Parkland Hospital
2010.02 - 2016.01
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Learned and adapted quickly to new technology and software applications.
- Strengthened communication skills through regular interactions with others.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Assistant General Manager
LaQuinta Inn & Suites
2005.03 - 2010.02
- Streamlined daily operations to enhance guest satisfaction and improve service quality.
- Coordinated with department heads to ensure seamless communication and collaboration across teams.
- Analyzed guest feedback to identify trends and drive continuous improvement initiatives.
- Led team meetings focused on performance goals, fostering a culture of accountability and excellence.
Education
Bachelor of Science - Management
University of Phoenix
Tempe, AZ2024-02
Skills
- Customer relationship management
- Leadership development
- Complex Problem-solving
- Decision-making
- Project management
- Revenue management
Timeline
Teacher
Milwaukee Public Schools, MPS
2024.09 - Current
Light Rail Operator
Dallas Area Rapid Transit, Dart
2023.12 - 2024.08
Senior Customer Service Representative
Clean Earth Environmental
2020.01 - 2023.11
Manager-E Commerce
Safeway
2017.08 - 2020.01
Front Office Manager
Aimbridge Hospitality
2016.01 - 2017.08
Senior Health Information Management
Parkland Hospital
2010.02 - 2016.01
Assistant General Manager
LaQuinta Inn & Suites
2005.03 - 2010.02
Bachelor of Science - Management
University of Phoenix