Jernazia Hill
Gainesville,GA
Summary
Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
4
4
years of professional experience
Work History
Cashier
Northeast Georgia medical center
Braselton, GA
05.2024 - 02.2025
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Resolved customer complaints professionally in accordance with company policy.
- Issued receipts, refunds, credits or change due to customers.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Conducted price checks for special orders or discounts as requested by customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Answered customer inquiries regarding store policies and procedures.
- Performed other duties as assigned by management.
Customer Service Representative
The Oaks
Oakwood, GA
08.2021 - 05.2022
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered customer inquiries via phone, email, and chat.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered inbound calls, chats and emails to facilitate customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Education
Bachelor of Science - Nursing
Georgia Gwinnett College
Lawrenceville, GA12-2027
High School Diploma -
Lanier College And Career Academy
Oakwood, GA05-2022
Skills
- Medication administration
- Patient care
- Customer service
- Time management
- Critical thinking
- Problem solving
- Follow-up skills
- Team collaboration
- Microsoft Excel
- Email management
- Administrative support
- Paperwork processing
- Cash register systems
- Order taking
- Order packaging
- Ordering and stocking
- Cash management
- Online orders preparation
- Inventory restocking
- Retail merchandising
Timeline
Cashier
Northeast Georgia medical center
05.2024 - 02.2025
Customer Service Representative
The Oaks
08.2021 - 05.2022
Bachelor of Science - Nursing
Georgia Gwinnett College
High School Diploma -
Lanier College And Career Academy