Jerneice "Neicey" Holland
Lexington,KY
Summary
Energetic medical professional ready to provide compassionate and respectful care to patients. Possesses excellent team collaboration and communication skills. Committed to offering quality patient experiences. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Pharmacy Patient Support Rep
UK Specialty Pharmacy
Lexington, KY
06.2022 - Current
- Delivered front-office administrative support, shared general information and employed clinical knowledge when assisting patients.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Kept patient information and records secure by using private hospital databases and withholding information from outside sources.
- Route patient medication request/concerns to appropriate "Epic" in-basket.
Certified Medical Assistant
UK Nephology Clinic
Lexington, KY
10.2021 - 06.2022
- Collected and documented patient medical information such as blood pressure and weight.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Taught patients about medications, procedures, and care plan instructions.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Documented vital signs and health history for patients in clinic and hospital environments.
Phlebotomy Instructor
Bluegrass Community Technical College
Lexington, KY
01.2020 - Current
- Upheld classroom rules and regulations according to campus and department guidelines.
- Devised plans to support personal growth and improvement for sustained success both within and after program.
- Trained students in industry-leading sanitation and hygiene protocol to improve career readiness.
- Gathered and reported attendance records according to school and program protocols.
- Taught vein selection and blood extraction protocol in real-time with demonstration materials and in clinical settings.
CMA/Patient Care Navigator
Bluegrass Care Navigators
Lexington, KY
04.2020 - 10.2021
- Obtained client medical history, medication information, symptoms, and allergies.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as blood pressure and weight.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Performed medical records management, including filing, organizing and scanning documents.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Nursing Care Technician
UK Healthcare, Chandler Hospital
Lexington, KY
07.2010 - 05.2020
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Upheld infection control and prevention policies across different patient-facing areas.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Education
Bachelor of Science - Health Care Administration
Midway University
Midway, KY05.2022
Associate of Applied Science - Medical Assisting
Bluegrass Community And Technical College
Lexington, KY05.2019
Skills
- Supporting Daily Living Needs
- HIPAA Regulations
- Handling Procedures
- Personal Hygiene Assistance
- Nursing Assistance
- Customer Experience
- Company Guidelines
- Patient Safety
- Personal Care Support
- Patient Feeding
- Blood Pressure Measurement
- Interpersonal Communication Skills
- Monitoring Telemetry
- Patient Medical Histories
- Patient Health Information Access
- Professional Bedside Manner
- EMR Systems
- Standard Operating Procedure
Certification
- Certified Medical Assistant
- Licensed Nursing Assistant
Timeline
Pharmacy Patient Support Rep
UK Specialty Pharmacy
06.2022 - Current
Certified Medical Assistant
UK Nephology Clinic
10.2021 - 06.2022
CMA/Patient Care Navigator
Bluegrass Care Navigators
04.2020 - 10.2021
Phlebotomy Instructor
Bluegrass Community Technical College
01.2020 - Current
Nursing Care Technician
UK Healthcare, Chandler Hospital
07.2010 - 05.2020
Bachelor of Science - Health Care Administration
Midway University
Associate of Applied Science - Medical Assisting
Bluegrass Community And Technical College
- Certified Medical Assistant
- Licensed Nursing Assistant
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