Hi, I’m
Jerni Sigmon
Chapel Hill,NC
Summary
Reliable, hardworking, and well-rounded college graduate with experience in all areas of the restaurant industry. Studied anthropology with focuses in biological anthropology and linguistics. Works well in both individual and team-oriented environments, and is more than willing to step into a leadership role.
Overview
4
years of professional experience
Work History
Top of the Hill Restaurant and BreweryChapel Hill, NC
Bartender
06.2022 - Current
Job overview
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Trained new bartenders on drink preparation and upselling techniques.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Handled hundreds of bar customers per shift and maintained customer satisfaction while working as efficiently as possible.
Top of the Hill Restaurant and BreweryChapel Hill, NC
Server
08.2020 - 06.2022
Job overview
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Top of the Hill Restaurant and BreweryChapel Hill, NC
Busser/Food Runner
01.2020 - 06.2022
Job overview
- Cleared tables to maintain high turnover rate and minimize wait times.
- Followed safety and sanitation guidelines in accordance with local health regulations.
- Restocked dining room with plates, glassware and utensils, maintaining adequate workstation supplies.
- Carried food, dishes, trays or silverware from kitchens or supply departments to serving counters.
- Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.
Top of the Hill Restaurant and BreweryChapel Hill, NC
Hostess
08.2019 - 08.2021
Job overview
- Greeted incoming guests to escort to assigned dining area and present menus.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Education
University of North Carolina At Chapel HillChapel Hill, NC
Bachelor of Arts from Anthropology
08.2023
Skills
- Outstanding Customer Service
- Anticipating Guest Needs
- Interpersonal Relationships
- Professional Service Standards
- Cash Handling and Management
- Health Codes Compliance
- Cleaning and Sanitizing
- Responsible Serving
- Handling Difficult Customers
- Teamwork and Professionalism
- Ability to Lift 30 Pounds
- Able to Stand 16 Hours
- Outgoing Personality
- Conversationally Proficient in Spanish
Timeline
Bartender
Top of the Hill Restaurant and Brewery
06.2022 - Current
Server
Top of the Hill Restaurant and Brewery
08.2020 - 06.2022
Busser/Food Runner
Top of the Hill Restaurant and Brewery
01.2020 - 06.2022
Hostess
Top of the Hill Restaurant and Brewery
08.2019 - 08.2021
University of North Carolina At Chapel Hill
Bachelor of Arts from Anthropology
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