Jernieca Tillman
Addis,LA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
20
20
years of professional experience
Work History
Postal Carrier
USPS
Plaquemine, LA
11.2014 - Current
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Planned and cased mail in sequence of delivery for designated route.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
Shift Supervisor
CVS
Plaquemine, LA
10.2013 - 05.2014
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Responded to and resolved customer questions and concerns.
Customer Service Manager
Walmart
Plaquemine, LA
02.2006 - 10.2013
- Followed through with client requests to resolve problems.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Education
Associate of Science - Medical Assisting
Delta College of Arts & Technology
Baton Rouge, LA05.2015
Associate of Science - Cosmetology
Louisiana Technical College - Baton Rouge
Baton Rouge05.2009
Associate of Applied Science - Nursing
Baton Rouge Community College
Baton Rouge, LASkills
- Process Improvement Initiatives
- Active Learning/Critical Thinker
- Maintaining Clean Work Areas
- Staff Training/Customer Relations
- Senior Leadership Support
- Microsoft Office Expertise
- Sales Reporting
- Creative Solutions
- Client Support
- Process Improvement
- Conflict Resolution Techniques
- Time Management
- Mail sorting
- Route planning
- Customer service
- Package handling
- Delivery tracking
- Team leadership
- Employee training
- Address verification
- Performance evaluation
- Communication skills
Certification
- Basic Life Support CPR and AED
- License cosmetologist
Timeline
Postal Carrier
USPS
11.2014 - Current
Shift Supervisor
CVS
10.2013 - 05.2014
Customer Service Manager
Walmart
02.2006 - 10.2013
Associate of Science - Medical Assisting
Delta College of Arts & Technology
Associate of Science - Cosmetology
Louisiana Technical College - Baton Rouge
Associate of Applied Science - Nursing
Baton Rouge Community College