Jerome Asuncion
Laveen
Summary
Communicative Manager with over 6 years of experience in enhancing user satisfaction and optimizing team productivity through strategic analysis and project planning. Skilled in cash management, customer service, and performance management, with a proven track record of improving service standards and ensuring compliance with corporate policies. Committed to fostering a collaborative work environment and driving results through effective leadership and innovative solutions.
Overview
7
7
years of professional experience
Work History
Delivery Driver
Compass Group USA
Phoenix
04.2025 - Current
- Delivered packages efficiently to residential and commercial locations daily.
- Maintained vehicle cleanliness and performed routine inspections for safety.
- Navigated routes using GPS technology to ensure timely deliveries.
MERCHANDISER
Swire Coca Cola
Tempe
05.2024 - 12.2024
- Created merchandising plans based on customer buying habits and trends in the industry.
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Analyzed inventory levels and made adjustments accordingly for maximum profitability.
- Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.
- Monitored stock to maintain sufficient quantity of featured product.
- Collaborated with suppliers, manufacturers and retailers to properly execute merchandising plans.
- Demonstrated great teamwork skills with staff members involved in production and transport.
FRONT END MANAGER
Frys Food
Phoenix
03.2022 - 04.2024
HUMAN RESOURCES GENERALIST
U-Haul International
Phoenix
11.2021 - 06.2022
- Built strong HR partnerships, enhancing service delivery and team collaboration.
- Processed salary adjustments, ensuring accurate implementation of merit increases and promotions.
- Facilitated candidate interviews and onboarding, improving talent acquisition efficiency.
- Conducted hiring and exit interviews, providing insights into employee retention strategies.
DEPARTMENT TEAM MANAGER
U-Haul International Inc.
Phoenix
12.2018 - 04.2020
- Lead UI improvements, enhancing user satisfaction and engagement through strategic analysis.
- Optimize website usability, achieving notable increases in user interaction and satisfaction.
- Ensure project timelines are met, resulting in higher team productivity and efficiency.
- Implement customer experience strategies, significantly elevating service standards.
- Manage cash flow, ensuring seamless cashier operations and robust security measures.
- Set and achieved quarterly goals, enhancing team productivity and operational efficiency.
- Recruited and trained 50 employees, improving sales performance and customer satisfaction.
- Analyzed market trends, adjusting strategies to meet evolving business demands effectively.
- Led team meetings, fostering collaboration and clear communication of sales objectives.
- Resolved escalated issues calmly, maintaining professionalism and customer trust.
Education
High School Diploma -
North High School
Phoenix, AZSkills
- Supply management
- Inventory management
- Vendor management
- Order processing
- Retail
- Contact Center
- Training
- Mentoring
- Staff development
- Conflict resolution
- Project planning
- Recruiting
- Interviewing
- Talent acquisition
- Merchandising
- Customer service
- Cash management
- Scheduling
- Performance management
- Data analysis
- Team leadership
Personal Information
Title: Communicative Manager
Timeline
Delivery Driver
Compass Group USA
04.2025 - Current
MERCHANDISER
Swire Coca Cola
05.2024 - 12.2024
FRONT END MANAGER
Frys Food
03.2022 - 04.2024
HUMAN RESOURCES GENERALIST
U-Haul International
11.2021 - 06.2022
DEPARTMENT TEAM MANAGER
U-Haul International Inc.
12.2018 - 04.2020
High School Diploma -
North High School