In my current role at The Global Ambassador, I was recently recognized as Ambassador of the Month for providing excellent customer service and hospitality.
Overview
25
25
years of professional experience
Work History
Security Host
The Global Ambassador
05.2024 - Current
Elevated overall guest satisfaction by promptly addressing concerns reported regarding security or attendee behavior while on site at events.
Prevented unauthorized access by verifying visitor credentials upon entry into restricted areas within the premises.
Reduced incidents of theft and vandalism through diligent surveillance and prompt response to potential threats.
Provided exceptional customer service to guests while maintaining strict adherence to security protocols.
Dispatcher
Amazon
11.2023 - Current
Coordinate and schedule Drivers routes and Cargo Vans.
Utilize GPS and GIS systems to track and analyze fleet movements.
Driver
Lyft
05.2019 - Current
Transported clients to their destinations, safely and on time.
Delivered goods and services to customers on time and in excellent condition.
Deliver outstanding customer service. Practiced safe and secure loading.
Security
The Phoenician Luxury Resort
03.2023 - 07.2023
Follow all the security policies; Patrolling the interior and exterior of the premises.
Reporting any event involving the safety and security of a person or property. It could be from the person, fire hazards, and other types of hazards.
Communicating with people; Safeguarding against security issues.
Brake Shoe Line
Warren Truck Assembly Chrysler
11.2017 - 04.2018
Assembling components; keeping the workspace clean.
Complete production paperwork accurately; Uses hand tools and machines to assemble parts.
Banquet Server
Detroit Yacht Club
06.2000 - 12.2011
Helped set up banquet rooms and dining rooms, serve food and beverages.
Ensure guests experience a memorable one.
Valet Driver
MGM Grand Casino/Hotel
10.2007 - 04.2006
Open vehicle doors and assist guest, residents and visitors entering and leaving the casino.
Greet and acknowledge every guest with a smile and friendly attitude.
Monitor and direct private and commercial vehicle traffic on the property.
Provide guests and residents with directions and information about amenities and services.
Actively listened and responded to guest questions and concerns about the property.
Education
GED - undefined
Denby High School
Detroit, MI
06.2006
Skills
COMMUNICATION SKILL; PHYSICAL FITNESS; SURVEILLANCE; INTEGRITY; ENFORCING THE RULES AND REGULATION; TRAFFIC CONTROL; ACCESS CONTROL; ESCORT THE VISITORS; CUSTOMER SERVICES; GREETING EVERYONE WITH A WELCOMING SMILE AND GOOD EYE CONTACT