Jerome Branford
Brooklyn,NY
Summary
Detail-oriented Network Technician skilled in effective communication and team collaboration. Experience includes installing and configuring network hardware, conducting maintenance, and providing technical support to enhance operational efficiencies.
Overview
8
8
years of professional experience
Work History
Network Technician
Samran Networks
Piscataway, New Jersey
10.2017 - Current
- Installed and configured network hardware and software for optimal performance.
- Monitored network performance and resolved connectivity issues promptly.
- Conducted routine maintenance on routers, switches, and firewalls to ensure reliability.
- Assisted in troubleshooting network problems using diagnostic tools and techniques.
- Collaborated with team members to implement network upgrades and enhancements.
- Documented network configurations and changes for future reference and compliance.
- Provided technical support to end-users for network-related inquiries and issues.
- Maintained inventory of networking equipment and supplies for efficient operations.
- Set up and installed network cabling infrastructure.
- Installed and managed connected hardware and application components to assure nonstop environment operations.
- Resolved routing, wireless and other network-related issues.
- Read and understood network printouts to locate facility equipment.
- Terminated Cat6 cable connectors and modular plugs.
- Analyzed network issues, developing fixes and troubleshooting problems to maintain organizational effectiveness.
- Tested and evaluated network systems to eliminate problems and make improvements.
- Communicated technical information in easily understood terms to non-technical individuals.
- Maintained records of repairs, upgrades, installations and other maintenance activities.
- Configured, monitored and maintained network hardware, software and communication links.
- Handled equipment repairs and related trouble reporting.
- Performed troubleshooting activities to identify and repair equipment failures or configuration issues.
- Provided technical support to users experiencing difficulties with their computer systems or networks.
- Collaborated with IT teams when necessary to ensure proper implementation of projects.
- Completed post-installation tests, checking functionality.
- Coordinated with vendors for procurement of new hardware and software components as needed.
- Conducted research into networking technologies or products that could improve operational efficiencies.
- Maintained positive working relationship with fellow staff and management.
- Evaluated local area network (LAN) and wide area network (WAN) performance data to verify availability and speed, identifying network problems.
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Trained team members and users in newly implemented and emerging technology to enhance business productivity.
- Received and prioritized support requests to maximize resource utilization.
Education
Bachelor of Arts - Naval Boarding Party
Caribbean Military Maritime Institute
Jamaica West Indies03-2016
Associate of Arts - Level 1 Seamanship
Caribbean Military Maritime Institute
Jamaca West Indies01-2013
Associate of Arts - General Constructionn Management
Above Rocks Heart Trust NTA
Jamaica West Indies01-2009
Skills
- Network troubleshooting
- Equipment maintenance
- Hardware installation
- Network configuration
- Wireless connectivity
- Technical support
- Problem solving
- Effective communication
- Attention to detail
- Team collaboration
- Documentation skills
- Switching optimization
- Operating systems
- IP addressing
- Switch installation
- Mobile device management
- Access issue resolution
- LAN and WAN management
- Switches and routers
- Network installation
- Fault tracing
- Cable termination
- VoIP systems
- Active listening
- IT service delivery
- Teamwork and collaboration
- Time management
- User support
- Hardware replacement
- Diagnostic testing
- Risk assessment
- Component installation
Timeline
Network Technician
Samran Networks
10.2017 - Current
Bachelor of Arts - Naval Boarding Party
Caribbean Military Maritime Institute
Associate of Arts - Level 1 Seamanship
Caribbean Military Maritime Institute
Associate of Arts - General Constructionn Management
Above Rocks Heart Trust NTA
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