Summary
Overview
Work History
Education
Skills
Accomplishments
Elected Official
Timeline
Generic

JeRome Brown

Park Forest,IL

Summary

A hospitality professional known for maintaining high standards and delivering results. Proven ability to enhance operational efficiency and drive customer satisfaction. Focused on team collaboration and adaptability to meet changing needs. Skilled in staff training, customer service, and financial management.

Overview

22
22
years of professional experience

Work History

Franchise Owner

COUNTRY FINANCIAL
01.2021 - Current
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Worked in high-volume, competitive sales environment.
  • Implemented marketing strategies to generate new leads and expand the client base.
  • Adhered to all regulations for insurance sales.
  • Maintained up-to-date knowledge of industry trends and regulations, ensuring compliance in all transactions.

Insurance Agent

Horace Mann Insurance
01.2018 - 03.2020
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.

Employment Placement Specialist

Community Assistance Program
03.2008 - 01.2018
  • Increased successful placements by developing strategic relationships with local employers and understanding their hiring needs.
  • Analyzed labor market data to identify high-demand occupations and proactively sourced suitable employment opportunities for clients.
  • Streamlined the job matching process, utilizing advanced candidate profiling techniques and data-driven decisionmaking.
  • Provided ongoing coaching and mentoring for candidates post-placement, fostering continuous improvement in their career paths.

General Manager

Riverdale Marina Restaurant
01.2004 - 10.2009
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Education

Associate of Applied Science - General Studies

Truman College
Chicago, IL

Business Administration And Management

University of Illinois At Chicago
Chicago, IL

Skills

  • Customer Service
  • Relationship building
  • Sales expertise
  • P&L management
  • Leadership and team building
  • Proficient in MicroSoft; word, excel, powerpoint
  • Staff training/development
  • Friendly, positive attitude
  • Time management
  • Verbal and written communication
  • Problem resolution

Accomplishments

    Elected Official

    President of Kiwanis Club

    President of Key Club

    Inspirational Speaker

    Key Notes Speaker

Elected Official

Village of Park Forest, Will County, Cook County, Bloom, Rich, Crete and Monee Townships

Timeline

Franchise Owner

COUNTRY FINANCIAL
01.2021 - Current

Insurance Agent

Horace Mann Insurance
01.2018 - 03.2020

Employment Placement Specialist

Community Assistance Program
03.2008 - 01.2018

General Manager

Riverdale Marina Restaurant
01.2004 - 10.2009

Associate of Applied Science - General Studies

Truman College

Business Administration And Management

University of Illinois At Chicago

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JeRome Brown