Arlena Peoples
United States Postal Service
Millersville,MD
Professional Summary
Dynamic customer support supervisor with the United States Postal Service, adept at training and coaching teams to enhance service delivery. Expert in task delegation and work prioritization, successfully managing 112 clerks and carriers to achieve operational excellence and improved customer satisfaction. Proven track record in resolving complex issues efficiently.
Work History
. Supervisor Customer Support
United States Postal Service
- Oversaw customer support operations, ensuring service standards alignment with USPS policies and delivery performance goals.
- Resolved escalated customer inquiries, complaints, and service issues with accurate, timely communication.
- Oversaw support workflows, ensuring consistent case handling and compliance with postal procedures.
- Coordinated cross-functional teams to improve response times and service recovery processes.
- Manage 112 Clerks and Carriers
Education
High School Diploma
San Lorenzo High School | San Leandro, CA
Skills
- Training and coaching
- Team management
- Customer service
- Task delegation
- Flexible schedule
- Customer service understanding
- Documentation skills
- Team building
Timeline
. Supervisor Customer Support
United States Postal Service
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San Lorenzo High School - High School Diploma,
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