Jerome Coprich
Chicago,IL
Summary
Seeking a position with an organization where I can use my strong communication, organizational, leadership and interpersonal skills to ensure excellent customer service/operational excellence to maximize client satisfaction and retention.
Overview
12
12
years of professional experience
Work History
Owner/Operator
TCSG Home Services
07.2019 - Current
- Construct, deliver and install new products/services within residential and commercial spaces.
- Hire and manage staff and projects from ground break to completion.
- Ensure projects are completed safely, on time and according to specifications of business.
- Create, build, deliver, apply and install new products and services within residential and commercial spaces while focusing on sales, development, growth,and services.
Customer Success Manager
The Home Depot Inc
03.2017 - 12.2019
- Complete weekly sales goals as well as MTD, HTD,YTD, safety, merchandise, and theft reports
- Coaching sales and none sales associates daily, and machine and lift operation training.
- Daily order follow up, and customer follow up, weekly markdown reports, pick up and delivery
- Lead front end customer service via sales, direct customer service solutions and product displays and customer building.
- Executed engagement strategies with customers to deepen customer engagement and usage.
- Implemented and developed operational standards, policies and procedures.
- Lead weekly sales training, safety, merchandise, and theft reports for specialty sales department.
- Oversaw execution of store standards across the entire store, including customer service, department readiness and all operational processes.
- Implemented and developed operational standards, policies and procedures.
- Lead and train all front end and store associates on new customer focused initiative.
Plumbing Apprentice
Jefferys Plumbing
08.2015 - 02.2016
- Removed old sinks, toilets and pipes in preparation for installation of new fixtures.
- Tested for leaks in new and repaired systems to verify functional and safe working condition.
- Performed basic and semi-skilled work under supervision and instruction from lead plumber.
- Learning Basic measurements, codes, materials, angles, fittings, threads etc and loading and unloading materials and products.
- Learning to install and uninstall different water and or piping systems ie, sink, shower, toilet, etc.
- Assisted qualified plumbers in installation and repairs on residential and commercial plumbing projects in accordance with federal, state and local plumbing codes.
Accounts Manager
Protection 1 Security Solutions
11.2014 - 02.2015
- Door to door sales, track new sale leads
- Create new accounts via residential and commercial sales
- Manage a small team of co works, teach new reps, improve sales related skills
- Attended industry events and conferences to promote company and locate new business opportunities and clients.
- Maintained knowledge of company products and made recommendations based on client needs and prices.
- Attended industry events/conferences to promote company and locate new business opportunities and clients.
Lead Technician
Stanley Steemer International
05.2011 - 05.2013
- Mentored new technicians and crew chiefs in daily truck maintenance, and work related training.
- Managed team performance by training and mentoring crews.
- Planned, and delegated weekly training to exercise to improve sales and overall customer service and quality.
- Performed troubleshooting and diagnosis on malfunctioning equipment before completing maintenance reports for repair.
- In home sales service and cleaning.
Education
Associate of Arts - Business
Prairie State College
Chicago Heights, IL05.2008
Skills
- Effective Customer Communication
- Operational Efficiency
- Quality Control Standards
- Promotions and Marketing Strategies
- Inventory Control Processes
- Customer Service and Assistance
- Visual Merchandising
- Customer Acquisition and retention
- Customer Relationship Management
- Strategic Planning
Timeline
Owner/Operator
TCSG Home Services
07.2019 - Current
Customer Success Manager
The Home Depot Inc
03.2017 - 12.2019
Plumbing Apprentice
Jefferys Plumbing
08.2015 - 02.2016
Accounts Manager
Protection 1 Security Solutions
11.2014 - 02.2015
Lead Technician
Stanley Steemer International
05.2011 - 05.2013
Associate of Arts - Business
Prairie State College
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