Jerome Davis
Apopka
Summary
Reliable Quality Control Specialist with abilities in operations monitoring and quality control inspections. Outstanding customer service, communication, active listening and organizational talents. Adaptable in any work environments.
Overview
16
16
years of professional experience
Work History
Quality Control Specialist
CardWorks
10.2022 - Current
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Collected and analyzed data to measure effectiveness of quality control processes.
- Promoted adherence to quality standards by educating personnel on quality control.
- Analyzed quality and performance data to support operational decision-making.
- Fixed identified issues to improve workflows.
- Planned and implemented performance improvement and quality assurance programs.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Participated in external audits as a subject matter expert, showcasing organizational commitment to excellence in quality management systems implementation.
- Reduced customer complaints by conducting thorough inspections and addressing issues proactively.
- Enhanced product quality by implementing rigorous testing procedures and identifying areas for improvement.
Sr. Lockbox Processor
Bank of Nevada
11.2013 - 07.2022
- Open Mail using Opex Falcon, Opex 51, and Formax FD letter opener.
- Processed end-of-day paperwork rectifying discrepancies.
- Reduced financial discrepancies by accurately managing customer payments.
- Prepared and mailed client correspondence within expected timeframes to promote likelihood of on-time payments.
- Florida Project smart hands.
- Processed customer payments.
- Researched banking guidelines and statutory requirements to stay updated on new laws and applications.
- Responded promptly and professionally to questions, electronic communications and telephone calls and directed inquiries to appropriate departments and individuals.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Improved lockbox processing efficiency by accurately sorting and batching mail received from clients.
- Ensured accurate payment processing by diligently verifying checks, stubs, and envelopes in a timely manner.
Customer Service Representative
SunTrust
05.2008 - 06.2013
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Welcomed customers and offered pleasant service during entire transaction.
- Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
- Maintained confidentiality of bank records and client information.
Education
Associate of Science - Marketing & Advertising
IADT
Orlando, FLCertificate - Aviation
ATP Flight Academy
Jacksonville Beach, FLSkills
- Financial statement preparation
- Mechanical Capabilities
- Computer skills
- Great Judgment
- Number-Savvy
- Quality assurance
- Analytical thinking
- Continuous improvement
- Preventive maintenance
- Communication
- Organizational skills
- Opex Trained
Timeline
Quality Control Specialist
CardWorks
10.2022 - Current
Sr. Lockbox Processor
Bank of Nevada
11.2013 - 07.2022
Customer Service Representative
SunTrust
05.2008 - 06.2013
Associate of Science - Marketing & Advertising
IADT
Certificate - Aviation
ATP Flight Academy
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