Jerome Ford
Summary
Versatile professional with a diverse background spanning warehouse logistics, information technology, and restaurant operations. Proven track record of delivering exceptional customer service across fast-paced environments, ensuring accuracy, efficiency, and client satisfaction. Experienced in overseeing secure inventory systems, managing POS and back-end IT infrastructure, and optimizing operational workflows. Adept at building and leading cohesive teams, promoting synergy between departments, and driving consistent performance through clear communication and process alignment. Committed to maintaining secure, streamlined operations while adapting to evolving business needs.
Diligent with solid background in warehouse operations. Proven ability to manage inventory, streamline processes, and support logistics. Demonstrated efficiency in handling materials and proficient in operating warehouse equipment.
Overview
6
6
years of professional experience
Work History
Warehouse Associate/ IT
Atlantic Radio
07.2022 - 04.2023
- Oversaw daily warehouse operations, managing receiving, picking, packing, and shipping while maintaining real-time accuracy through WMS and ERP systems.
- Provided Tier 1–2 technical support for warehouse hardware (scanners, printers, terminals).
- Led a cross-functional team of 10+ staff, driving collaboration and implementing a barcode scanning system that improved order.
- Coordinated with IT and security teams to install access control systems and conduct compliance checks on secure inventory zones.
- Responded to customer service escalations with timely resolutions and technical updates, training warehouse staff and resolving technical integration issues.
- Maintained and supported inventory management systems; performed regular data integrity audits to prevent shrinkage or miscounts.
- Collaborated with customer service teams to ensure real-time tracking updates and automated reporting on delayed or damaged shipments.
Epic Security Staff
05.2020 - 06.2021
- Assigned to various commercial and residential properties to observe entrances, verify credentials, and report unusual activity.
- Maintained logs for visitor check-ins, contractor access, and shift reports across rotating job sites.
- Worked under staffing agency contracts, adapting quickly to new environments while following specific client protocols.
- Escalated issues to licensed supervisors or law enforcement as needed, while ensuring the site remained calm and controlled.
- Communicate professionally with tenants, customers, and delivery personnel to maintain a courteous and controlled presence.
Sales Associate/ Cashier
OTL
06.2017 - 03.2020
- Guests warmly at the door, manage waitlists, and ensure smooth flow between the front entrance and dining area.
- Operate the POS system accurately, handle cash and card transactions, and process takeout and pickup orders.
- Run food from kitchen to tables efficiently, ensuring correct orders and guest satisfaction.
- Keep the front area, menus, and restrooms clean and stocked at all times.
- Communicate closely with servers and kitchen staff to keep operations flowing during busy hours.
- Occasionally went with business card to get items from store.
Education
College associate degree - Business
Miami-Dade Community College
Highschool degree - undefined
Miami Jackson Senior High School
Miami, FLSkills
- Windows, Linux, and Android OS
- Microsoft Office Suite & Excel (pivot tables, VLOOKUP)
- SAP, Oracle NetSuite, RF Smart
- Barcode Scanners, Zebra Printers
- SQL basics, Inventory APIs
- Help Desk Ticketing Systems (eg, Zendesk, ServiceNow)
- Point of Sale (POS) Systems
- Guest Greeting & Seating
- Food Running & Table Service
- Cleanliness & Presentation
- Upselling & Menu Knowledge
- Communication & Teamwork
- Cash Handling & Accuracy
- Fast-Paced Service Efficiency
- Conflict Resolution & Customer Care
- Strong observational awareness
- Incident and daily shift reporting
- Familiar with radio codes and dispatch
- Conflict avoidance and professionalism
- Can stand for long periods / conduct foot patrols
Timeline
Warehouse Associate/ IT
Atlantic Radio
07.2022 - 04.2023
Epic Security Staff
05.2020 - 06.2021
Sales Associate/ Cashier
OTL
06.2017 - 03.2020
Highschool degree - undefined
Miami Jackson Senior High School
College associate degree - Business
Miami-Dade Community College
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