Summary
Overview
Work History
Education
Skills
Key Coursework
Timeline
Generic
Stephen Kirby

Stephen Kirby

Virginia Beach,Virginia

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proactive and hardworking individual focused on continuous operational improvement.

Overview

3
3
years of professional experience

Work History

Assistant Manager /Lead Guest Service Associate

Rio Carwash
02.2019 - 10.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Sell monthly wash subscriptions to maintain customer loyalty
  • Carry out periodic maintenance of equipment used in washing to keep them in working order
  • Perform cleaning of facility and ensure everything is kept in the appropriate place and organized.

Retail Store Associate

FYE Retail Store
09.2018 - 02.2019
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Answered questions about store policies and addressed customer concerns.

Education

Bachelor of Computer Information Science - Cybersecurity

ECPI University
Virginia Beach, VA
08.2022

Skills

  • Networks: IP, LAN, WAN, ISP, AWS, Cisco Firewalls
  • Operating Systems: Windows 7, Windows 10, Windows 11, Unix, Linux, Mac OS, Android OS
  • Software: Microsoft Word, Microsoft Visio, Microsoft Powerpoint, Microsoft Access, Microsoft Excel, Microsoft Outlook, Azure, VMware, Cisco Packet Tracer
  • Project Management: Microsoft Teams
  • Product and Service Knowledge
  • Operations Management
  • Task Delegation
  • Consulting
  • Customer Rapport
  • Customer Relations
  • Customer Relationship Management (CRM)
  • Project Management Abilities

Key Coursework

  • Cloud Solutions
  • Linux Administration
  • Routing and Switching
  • Ethical Hacking
  • Service Desk Fundamentals
  • Storage/Network Disaster Recovery

Timeline

Assistant Manager /Lead Guest Service Associate

Rio Carwash
02.2019 - 10.2021

Retail Store Associate

FYE Retail Store
09.2018 - 02.2019

Bachelor of Computer Information Science - Cybersecurity

ECPI University

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Stephen Kirby