Jerome Gallaher
Edwardsville
Summary
Results-driven Trading Enablement Associate with a strong focus on enhancing operational efficiency and minimizing risk. Proven ability to analyze systems and execute high-volume trades, ensuring compliance and exceptional service delivery.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Trading Enablement Associate
Wells Fargo Advisors
St Louis, MO
01.2019 - 03.2026
- Analyzed current systems to propose enhancements aimed at increasing operational efficiency and reducing potential risks.
- Executed high-volume trades to ensure compliance with required guidelines through diligent verification of funds and security availability.
- Engaged with cross-functional teams as part of mentorship program to ensure exceptional service delivery.
- Exercise independent judgment while developing the knowledge to understand function, policies, and compliance requirements.
- Review trade request and notes on trade request that are sent in to be worked by our department.
- Reviewed accounts from previous days to ensure the accounts are in line with client goals requiring more trades.
- Conducted a review of the rejected Mutual Fund trades then removing the rejected trades from the system to allow new trades to be entered.
- Worked with outside managers on a daily basis to ensure they have the correct information to place trades in the clients account.
- Lead conversations with various teams to improve the trades that were entered and meet the client goals.
Senior Service Specialist
Edward D Jones & Co
St Louis, MO
01.2000 - 10.2018
- Delivered exceptional service while ensuring compliance with industry regulations and minimizing risk to the firm.
- Assisted branches in executing transfer and rollover processes, ensuring prompt resolution of any encountered challenges.
- Conducted thorough analysis of monthly reports detailing call trends and presented key findings for strategic decision-making.
- Created and oversaw a structured training initiative to support associates in successfully shifting from branch services to order services.
- Collaborated with senior service committee to advance firm-wide diversity and inclusion initiatives.
- Facilitated direct client interactions to ensure accurate and timely processing of requests.
- Facilitated training sessions for associates, focusing on effective client communication and trade hotline procedures.
Education
Bachelor of Science - Business Management
Maryville University of Saint Louis
St. Louis, MOSkills
- Customer service
- Business research
- Project management
- Time management
- Attention to detail
- Proficient in Microsoft Excel
- Proficient in Copilot
- Proficient in using CRM software
- Academic writing
- Critical thinking
Certification
- Series 7
- Series 63
Timeline
Trading Enablement Associate
Wells Fargo Advisors
01.2019 - 03.2026
Senior Service Specialist
Edward D Jones & Co
01.2000 - 10.2018
Bachelor of Science - Business Management
Maryville University of Saint Louis