Hardworking Customer Service Representative with [Number] years of experience working with [Product or Service]. Trained in project and time management with extensive knowledge of [Area of expertise] and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Competent [Job Title] driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues. Goal-oriented worker with outstanding knowledge of [Type] organization and [Type] product issues. Proven history of increasing productivity and customer satisfaction with great phone skills and [Type] talents. Committed to best-in-class customer service and maintaining professionalism.
Hi, I’m
Jerome Gedeus
Business Management
Valrico,FL
Summary
Overview
12
years of professional experience
Work History
Royal Caribbean Cruises Ltd.At Sea, At Sea
Communications Services Specialist
09.2011 - 05.2020
Job overview
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Assisted [Number] customers in average [Timeframe] by answering questions, responding to inquiries and handling telephone requests.
- Resolved [Type] issues over phone with [Number] customers daily.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Entered customer interaction details in [Software] to track requests, document problems and record solutions offered.
- Answered average of [Number] calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
CormierCap-Haitian, Haiti
Manufacturing Production Supervisor
2008 - 2011 (3 education.years_Label)
Job overview
Ensure team are well perform the giving task and duties and be in compliance with the company policies and etiquette
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Faculty Of Low Of Cap HaitianRue 22 J/K
Associate of Science from Management Science
09.2009
University Overview
Skills
- Complaint resolution
- Order fulfillment
- Multi-line phone talent
- Training development aptitude
- Service standard compliance
- Sales expertise
- Report preparation
Languages
English
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
Spanish
Advanced (C1)
Haitian Creole
Native or Bilingual
Timeline
Communications Services Specialist
Royal Caribbean Cruises Ltd.
09.2011 - 05.2020
Manufacturing Production Supervisor
Cormier
2008 - 2011 (3 education.years_Label)
Faculty Of Low Of Cap Haitian
Associate of Science from Management Science
Certification
- CM - Certified Manager Certification
- CPM - Certified Professional Manager
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
Accomplishments
- Supervised team of 36 staff members.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Interests
Sport, Music, Movies, Team Building, Games
Software
Microsoft Operating Systems Microsoft Office
Quote
Your most unhappy customers are your greatest source of learning.