Jerome Hester
Louisville,KY
Summary
Proven leader with extensive experience in supervisory roles at Fenley Real Estate, adept at enhancing team productivity and efficiency by over 20% through effective task delegation and staff training. Skilled in cleaning expertise and problem-solving, excelling in customer service and conflict resolution, ensuring high standards of cleanliness and operational excellence.
Overview
15
15
years of professional experience
Work History
Janitorial Supervisor
Fenley Real Estate
Louisville, KY
11.2009 - Current
- Managed inventory of cleaning supplies, ensuring adequate stock levels while minimizing waste and costs.
- Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
- Prepared and presented reports of hours worked, staff assignments, and tasks and duties performed to properly allocate department expenses and maintain budget.
- Improved cleanliness and organization of facilities by implementing effective janitorial procedures and protocols.
- Issued assignments to staff and inspected special requests and areas of concentration to encourage smooth flow of housekeeping operation.
- Addressed customer concerns promptly and professionally, resolving issues in an efficient manner.
Shipping Department
Wolverine World Wide
Louisville, KY
06.2016 - 06.2019
- Increased overall department productivity through effective personnel management and task delegation.
- Proactively addressed potential bottlenecks in the shipping process by identifying issues early on and implementing solutions swiftly.
- Developed comprehensive training programs for new hires, ensuring a thorough understanding of company policies and procedures.
- Spearheaded cross-training initiatives within the department to promote versatility among staff members and minimize downtime during absences or peak periods.
Education
Computer Science
Kentucky State University
Frankfort, KYDiploma -
Doss High School
Louisville, KY05.2005
Skills
- Cleaning Expertise
- Supervisory Experience
- Team Management
- Waste disposal
- Task Delegation
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Multitasking Abilities
- Creative Thinking
- Team Collaboration
- Microsoft Office
- Conflict Resolution
- Staff Training
Timeline
Shipping Department
Wolverine World Wide
06.2016 - 06.2019
Janitorial Supervisor
Fenley Real Estate
11.2009 - Current
Computer Science
Kentucky State University
Diploma -
Doss High School