Kristin Rodriguez
Pontiac,MI
Summary
Resourceful janitorial cleaning offering broad knowledge base in cleaning and maintenance. Focused on keeping spaces clean, organized and tidy for use. Always ready for challenging assignments and eager to drive team success. Dedicated Janitorial Services Supervisor focused on maximizing team efficiency and skill with direct leadership and training strategies. Knowledgeable about safe chemical handling and cleaning techniques. Operates with clear standards for quality and performance. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
Work History
Janitorial Supervisor
london and gabriel llc
Sterling Heights, MI
07.2018 - Current
- Kept team safe by verifying proper use of safety equipment and techniques, and correcting missteps.
- Trained staff to follow team standards and use efficient techniques.
- Checked quality of work regularly through inspections and official assessments.
- Managed team supplies to maintain budgets and meet work demands.
- Maintained equipment with focus on preventive and predictive methods to keep costs low and avoid breakdowns.
- Achieved adequate coverage for jobs by setting effective schedules and assigning tasks to each worker.
- Created reports detailing daily activities, task completion times, and any incidents that occurred during shift changes.
- Analyzed feedback from customers regarding satisfaction levels with the services provided by our team.
- Conducted regular inspections of the facility to identify areas in need of cleaning or repair.
- Provided ongoing training for new hires on policies, procedures, and safety protocols.
- Resolved customer complaints related to cleanliness or maintenance issues promptly.
- Responded quickly to emergency situations such as floods or fires when necessary.
- Coordinated with vendors for ordering supplies in bulk quantities at discounted prices.
- Provided guidance and support to janitors regarding their work assignments.
- Established schedules and assigned tasks to janitors based on workloads and priorities.
- Ensured all janitorial staff had the proper tools and materials needed for their jobs.
- Organized weekly meetings with janitorial staff members to discuss progress on projects and address any concerns they may have had.
- Recruited, trained, and supervised janitorial staff to ensure job duties were completed efficiently.
- Ensured compliance with local health codes when it came to sanitation practices within the facility.
- Monitored work performance of janitors to ensure adherence to safety regulations.
- Updated safety protocols regularly in order to keep up with changing industry standards.
- Developed a system for tracking inventory of cleaning supplies and equipment.
- Performed routine maintenance checks on equipment used by janitors such as mops, vacuums.
- Implemented quality control measures for ensuring high standards of cleanliness were met at all times.
- Investigated accidents or injuries occurring within the facility involving janitorial staff members.
- Delegated responsibilities among team members based on skills and workload.
- Trained housekeeping staff on safety procedures and equipment usage.
- Managed inventory, ordering supplies to maintain optimal stock levels.
- Mixed water and detergents or acids to prepare cleaning solutions.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Inspected facilities regularly to ensure cleanliness and maintenance standards.
- Polished furniture and room accessories to keep all areas bright and fresh.
- Established guidelines for handling hazardous materials safely and responsibly.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
- Supervised daily cleaning tasks, ensuring timely completion and quality.
- Coached staff on strategies to enhance performance and improve customer relations.
- Swept and damp-mopped private stairways and hallways.
- Maintained accurate records of completed tasks and employee attendance.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Ensured compliance with OSHA regulations and company safety policies.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Conducted routine inspections of common areas and individual rooms/units.
- Reported damage or theft of hotel property to management.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Assisted with hiring process, including interviewing and training new hires.
- Provided ongoing support/assistance to housekeeping/janitorial staff as needed.
- Investigated customer complaints, taking corrective action as needed.
- Coordinated with other departments to address facility-wide cleaning needs.
- Communicated with maintenance team on damages to repair.
Telemarketer
independent insurance agents of north carolina
Pontiac, MI
03.2023 - 04.2024
- Handled inbound telephone calls from interested customers.
- Maintained and recorded customer information in database.
- Broke down objections using friendly, persuasive strategies.
- Provided product information, answered questions, and offered solutions to customer inquiries.
- Participated in weekly team meetings to discuss performance metrics and improvement ideas.
- Developed relationships with customers to increase sales opportunities.
- Managed time effectively by scheduling daily call times based on peak hours or other factors.
- Resolved customer complaints promptly and professionally while documenting details in CRM system.
- Followed up with existing customers regarding additional products or services that may be of interest.
- Maintained up-to-date knowledge of company products and services.
- Identified opportunities for upselling additional products or services based on customer needs.
- Greeted customers in a friendly, professional manner on the phone.
- Conducted surveys with current customers regarding their satisfaction levels with products or services.
- Generated referrals from satisfied customers for additional business opportunities.
- Attended training sessions on a regular basis to stay updated on changes in industry regulations.
- Consistently met daily, weekly, monthly call quotas set forth by management team.
- Handled objections professionally while maintaining a positive attitude during interactions.
- Collaborated with team members on weekly goals and strategic plans.
- Delivered prompt responses to inbound inquiries via phone or email.
- Collaborated with new customers to give details about company offerings.
Remote Insurance Customer Service Representative
MCI Telecommunications
Pontiac , MI
11.2023 - 03.2024
- Answered insurance-related questions and discussed product offerings with prospective customers to meet unique needs.
- Navigated computer system to look up customer information and update policies.
- Responded to queries, solved, or referred problems and followed up with clients to increase satisfaction.
- Asked probing questions and offered solutions to resolve customer issues.
- Fostered strong relationships with current and prospective clients to maintain client retention.
- Attended training and educational seminars to enhance knowledge and credentials.
- Built trusted partnerships through open and interactive communication to earn positive customer feedback.
- Identified opportunities for process improvements based on customer feedback.
- Conducted follow-up calls to ensure satisfactory resolution of customer issues.
- Ensured compliance with company guidelines and regulatory standards when dealing with customers' accounts or policies.
- Greeted customers and provided prompt, courteous service.
- Verified accuracy of customer data entered into the system.
- Provided feedback and suggestions for process improvement initiatives.
- Generated reports based on client data to analyze trends in customer service needs.
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
- Provided quotes on various types of insurance policies.
- Maintained client records, updated policies, and ensured confidentiality.
Line Operator
Fischer Automotive Systems
Auburn Hills, MI
01.2023 - 09.2023
- Kept line material levels within required levels to meet production goals.
- Inspected finished products for quality and adherence to customer specifications.
- Loaded and unloaded items from machines, conveyors and conveyances.
- Observed machine operation to detect workpiece defects or machine malfunctions, adjusting machines as necessary.
- Completed thorough inspects of finished products in compliance with established protocols and compared results against production specifications.
- Used hands, arms and legs to physically handle and transport finished goods.
- Inspected finished products for defects before packaging them for shipment.
- Assisted coworkers in troubleshooting and resolving mechanical issues quickly.
- Maintained a clean and safe work environment by following all safety protocols.
- Followed detailed instructions from supervisors when performing tasks on the line.
- Set up and operated production equipment in accordance with established guidelines.
- Trained new employees on how to properly use machines, follow safety protocols.
- Loaded raw materials into machines according to instructions from supervisors.
- Performed quality checks on products to ensure they met customer specifications.
- Assisted in troubleshooting production issues effectively.
- Packed and labeled completed items for shipment.
- Maintained clean, organized workstations for optimal productivity.
- Met or exceeded daily production targets consistently.
- Trained new employees on production processes and procedures.
- Upheld company standards while meeting tight deadlines.
- Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
- Separated products according to weight, grade and size of material to produce final product.
- Operated machinery and equipment in fast-paced production environment.
- Hand-assembled needed parts with bolts and screws.
- Loaded raw materials into machines for processing.
- Performed routine quality checks on finished products.
- Sorted product components on work tables to maintain maximum organization and productivity.
- Inspected products for defects or inconsistencies before packaging.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Assembled products efficiently, adhering to strict safety guidelines.
Assembly Line Production Worker
ewellix armada
Armada, MI
02.2022 - 12.2022
- Performed quality checks on products to ensure they met company standards.
- Assembled components according to established procedures and safety protocols.
- Communicated effectively with team members regarding production goals and objectives.
- Rotated through various positions on the assembly line as needed by management.
- Loaded and unloaded parts into machines for processing.
- Followed detailed instructions on blueprints and schematics during assembly processes.
- Inspected incoming raw materials prior to use in order to ensure quality assurance.
- Tested completed products for proper functioning before shipping them out.
- Assisted in training new employees on assembly line processes and procedures.
- Ensured that all safety regulations were followed at all times while operating machinery.
- Reported any potential hazards or areas of improvement to supervisors immediately.
- Cleaned tools, equipment, and workstations as needed throughout shift.
- Identified defective parts or items needing rework during inspections.
- Assisted in troubleshooting mechanical problems related to the assembly process.
- Organized production line equipment and materials for assembly tasks.
- Stacked finished products onto pallets in preparation for shipment from the facility.
- Recognized defective material and reported issues to management.
- Used established assembly instructions to complete jobs.
- Sorted and placed materials or items on racks, shelves or in bins according to predetermined sequence.
- Inspected finished parts and components to enforce QA standards and uncover defects prior to packaging.
- Boxed, labeled and moved items to keep production lines moving swiftly.
- Placed products in equipment or on work surfaces for further processing, inspecting or wrapping.
- Removed physical refuse and debris and organized tools to maintain safe work environment.
- Followed standard operating procedures while performing tasks on the assembly line.
- Inspected and tested final products to verify conformance to established tolerances.
Wait Staff Member
the city hills bar and grill
Troy , MI
06.2012 - 05.2019
- Cleared table and bussed dishes to allow for quick setups.
- Greeted newly seated guests promptly, filled water glasses and brought bread to table.
- Set up dining room to meet hospitality and service standards.
- Implemented sanitary food handling, holding and service protocols.
- Calculated accurate bill amounts and processed cash and credit card payments.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Handled special customer requests for separate checks and menu substitutions.
- Discussed dining menu information to aid in decision process for senior residents.
- Greeted and welcomed customers, providing them with menus.
- Delivered food items to customers at their tables in a friendly, courteous manner.
- Managed multiple tasks simultaneously while remaining organized under pressure.
- Demonstrated knowledge of menu items including ingredients and preparation methods for each dish offered on menu.
- Processed payments accurately using cash registers or point-of-sale systems.
- Cleared dishes between courses and after guests finished dining.
- Answered questions about menu selections and made recommendations when requested.
- Resolved customer complaints in a professional manner in order to maintain a positive atmosphere.
- Followed all safety procedures when handling hot plates or sharp objects.
- Complied with health department regulations regarding sanitation standards when handling food items.
- Took beverage orders from patrons and served drinks promptly.
- Assisted other wait staff members as needed, such as refilling beverages or delivering food to tables.
- Checked back with customers during meals to ensure satisfaction with food and service.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Performed opening and closing duties such as restocking supplies, cleaning floors.
- Bussed tables quickly and efficiently while maintaining a neat appearance of the dining area.
- Replenished condiments, utensils, napkins, straws as necessary throughout shift.
- Prepared tables by setting up linens, silverware and glassware.
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
- Ensured that all orders were taken correctly and in a timely manner.
- Maintained cleanliness of work area throughout shift by wiping down surfaces, emptying garbage cans.
- Provided exceptional service to high volume of daily customers.
- Cleaned tables and chairs to prepare dining area for next customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Trained new employees on restaurant procedures and plating techniques.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Addressed complaints to kitchen staff and served replacement items.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
- Took orders from customers accurately and in a timely manner.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Maintained records of transactions made during shift as required by law or company policy.
- Delivered food orders promptly and courteously.
- Checked food before serving it to customers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Greeted guests and provided menus.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Followed health safety guidelines when preparing and serving food products.
- Provided excellent customer service to ensure satisfaction.
- Monitored dining room for cleanliness and proper set-up at all times.
- Accurately recorded orders on cash register and point-of-sale system.
- Upheld high standards of sanitation in accordance with health department regulations.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Maintained personal hygiene and proper uniform appearance.
- Collaborated with team members to ensure efficient service delivery.
- Promoted special offers or events to increase sales revenue.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Coordinated timely food delivery with kitchen and bar staff.
- Responded to ad hoc cleaning duties at end of shift.
- Presented menus and answered questions regarding items.
- Set up tables according to specific event requirements or guidelines.
- Accurately took orders and communicated dietary restrictions to kitchen staff.
- Demonstrated thorough knowledge of menu items, ingredients, and allergens.
- Conducted inventory checks and restocked supplies as needed.
- Assisted in training new waitstaff to uphold restaurant standards.
- Ensured adherence to health codes for cleanliness and sanitation practices.
- Explained menu items, describing ingredients and cooking methods upon request.
- Effectively managed multiple tables simultaneously during peak hours.
- Maintained clean and organized dining area for optimal guest experience.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Combine knowledge of wine pairings and recommendations enhancing customers' experience.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Prepared checks, itemizing total meal costs and taxes.
- Filled condiments and napkin containers during slack periods.
- Trained new employees to perform duties.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Served food and beverages to patrons and confirmed complete orders.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Resolved guest complaints professionally and promptly to maintain satisfaction.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Executed daily opening/closing procedures, maintaining a safe environment.
- Utilized upselling techniques to maximize sales opportunities per table.
- Handled cash transactions and operated POS system accurately.
- Provided excellent customer service, ensuring guest satisfaction and repeat business.
- Garnished dishes and beverages to serve visually appealing menu items.
- Informed customers of daily specials and signature menu items.
Education
High School Diploma -
Columbus State University
Columbus, GA06-2012
Skills
- Work Scheduling
- Waste disposal
- Task Delegation
- Chemical Handling
- Team Management
- Cleaning Expertise
- Work Inspection
- Clear Communication
- Complaints Handling
- Facilities Inspection
- Furniture Cleaning
- Problem-Solving
- Laundry and Dry Cleaning
- Quality Assessment
- Adaptability and Flexibility
- Multitasking
- Quality Assurance
- Facilities Maintenance
- Creative Thinking
- Safety Equipment
- Customer Service
- Self Motivation
- Powered Floor Washers
- Supply Management
- Organizational Skills
- Building Alarm Systems
- Employee Training and Development
- Attention to Detail
- Team building
- Relationship Building
- Multi-Line Telephone Systems
- Customer Relations
- Staff Training
- Inventory Monitoring
- Professionalism
- Goal Setting
- Employee performance evaluation
- Excellent Communication
Timeline
Remote Insurance Customer Service Representative
MCI Telecommunications
11.2023 - 03.2024
Telemarketer
independent insurance agents of north carolina
03.2023 - 04.2024
Line Operator
Fischer Automotive Systems
01.2023 - 09.2023
Assembly Line Production Worker
ewellix armada
02.2022 - 12.2022
Janitorial Supervisor
london and gabriel llc
07.2018 - Current
Wait Staff Member
the city hills bar and grill
06.2012 - 05.2019
High School Diploma -
Columbus State University
Similar Profiles
Benjamin HeffleyBenjamin Heffley
Manager of Operations and Development at Gabriel LLCManager of Operations and Development at Gabriel LLC
Jose GamboaJose Gamboa
Construction Laborer at San Gabriel Tem Staffing Services LLCConstruction Laborer at San Gabriel Tem Staffing Services LLC
April CamaclangApril Camaclang
Packaging Machine Operator at Ahmad Tea London FZ LLCPackaging Machine Operator at Ahmad Tea London FZ LLC