Dedicated customer service professional with proven problem-solving abilities. Experienced in identifying customer needs and collaborating with cross-functional teams to enhance service delivery.
Overview
19
19
years of professional experience
Work History
Patient Room Meal Service
Common Spirit Hospital
Colorado Springs, Colorado
07.2019 - 06.2020
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Identified needs of customers promptly and efficiently.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Worked with cross-functional teams to achieve goals.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Operated a variety of machinery and tools safely and efficiently.
Legal Assistant Receivables
Davidson Law Firm
Colorado Springs, Colorado
04.2001 - 05.2015
Maintained client confidentiality in all matters.
Answered phones promptly while providing courteous customer service.
Processed incoming mail on a daily basis.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Worked with cross-functional teams to achieve goals.
Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Quality Assurance Specialist at Great Plains Restorative Services (formerly Great Plains Rehabilitation Services)Quality Assurance Specialist at Great Plains Restorative Services (formerly Great Plains Rehabilitation Services)