Jerome Kelly-White
Philadelphia,PA
Summary
Accomplished Supervisor of Operations at Mainline Health, adept in team leadership and conflict resolution. Enhanced team productivity and customer satisfaction through effective coaching and mentoring. Proven track record in managing operations and financials, demonstrating fiscal responsibility and operational efficiency. Skilled in fostering environments that prioritize mutual success and professional growth.
Overview
23
23
years of professional experience
Work History
Facilities Manager
Aramark
Bryn Mawr, PA
11.2018 - Current
- Mentored new employees in proper techniques for cleaning, sanitizing, and maintaining facilities according to company guidelines.
- Established strong relationships with clients by promptly addressing their concerns related to service levels or operational issues.
- Conducted thorough inspections to ensure compliance with local, state, and federal regulations pertaining to environmental health and safety.
- Collaborated with other department supervisors to ensure seamless coordination of services across the organization.
- Trained and mentored new staff on cleaning and safety protocols.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Monitored staff performance and provided feedback to drive productivity.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Maintained required records of work hours, budgets and payrolls.
Supervisor of Operations
Mainline Health
Bryn Mawr, PA
12.2016 - 02.2018
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
Front Office Manager
Doubletree By Hilton
King Of Prussia, PA
01.2011 - 11.2016
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
- Coached employees through day-to-day work and complex problems.
Store Manger
Little Ceasars Enterprises
Norristown, PA
02.2009 - 12.2011
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Store Manager
Burger King
Philadelphia, PA
03.2002 - 04.2009
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Education
High School Diploma -
West Philadelphia High School
West Philadelphia 06-2003
Skills
- Team leadership
- Customer service
- Team development
- Conflict resolution
- Coaching and mentoring
Accomplishments
- Documented and resolved Joint Commission issues which led to passing Joint Commission Audit.
Timeline
Facilities Manager
Aramark
11.2018 - Current
Supervisor of Operations
Mainline Health
12.2016 - 02.2018
Front Office Manager
Doubletree By Hilton
01.2011 - 11.2016
Store Manger
Little Ceasars Enterprises
02.2009 - 12.2011
Store Manager
Burger King
03.2002 - 04.2009
High School Diploma -
West Philadelphia High School