Jerome Lincoln
Charlotte,NC
Summary
Results-driven business professional with a degree in Business Management and a diverse background in property, casualty, life, and health insurance. Proven success in team leadership, sales growth, and operational efficiency. Skilled at driving performance through strong customer engagement, strategic planning, and process improvement.
Overview
6
6
years of professional experience
Work History
General Insurance Agent
State Farm
Charlotte, North Carolina
01.2023 - Current
- Surpassed new business targets through strategic relationship management and consultative selling.
- Conducted comprehensive client needs assessments to recommend tailored insurance solutions.
- Ensured policy compliance and documentation accuracy through detailed client interviews and underwriting practices.
- Developed referral pipelines through customer trust-building and follow-up strategies.
Assistant Resident Director
Fayetteville State University
Fayetteville, NC
01.2024 - 01.2025
- Supervised and trained a team of Resident Assistants to maintain safety, student engagement, and policy adherence.
- Led operational planning and crisis management protocols across campus housing.
- Designed student programs to improve retention and campus life satisfaction.
Life & Health Insurance Agent
BitMan Agency
Fayetteville, North Carolina
09.2022 - 01.2023
- Delivered client-centered insurance consultations via phone and in-person channels.
- Increased customer acquisition through upselling and cross-selling strategies.
- Maintained client retention through service excellence and post-sale engagement.
Sales Representative
The Revenue Optimization Companies (T-ROC)
Fayetteville, North Carolina
04.2022 - 04.2023
- Executed high-impact sales strategies, achieving monthly and quarterly goals.
- Trained customers on product features and closed complex sales deals.
- Analyzed sales trends to recommend operational improvements.
Intern Sales and Marketing Manager
Fayetteville Stingers
Fayetteville, North Carolina
05.2022 - 02.2023
- Contributed expertise to build successful marketing strategies, including direct, partner and social media approaches.
- Facilitated improvement in sales outcomes by holding performance evaluations to assess team members' strengths and weaknesses and counsel on improvement strategies.
- Directed branding, sales enablement and PR strategies to support implementation of comprehensive marketing strategies.
Production Manager
Hot Sugar Pop
Fayetteville, North Carolina
06.2021 - 09.2022
- Oversaw end-to-end production logistics, ensuring quality assurance and timely output.
- Supervised workforce performance and managed resource allocation.
- Delivered measurable improvements in operational workflow and cost efficiency.
Resident Assistant
Fayetteville State University
Fayetteville, North Carolina
08.2021 - 12.2023
- Provided peer support and conflict mediation in a fast-paced residential environment.
- Coordinated campus events and led workshops to enhance student development.
- Acted as a liaison between university administration and residential students.
Sales Associate
Lowe’s
Charlotte, North Carolina
02.2019 - 08.2021
- Delivered top-tier customer service while managing inventory and merchandising.
- Leveraged product expertise to drive upselling opportunities and resolve customer concerns.
Education
Bachelor of Science - Business Administration And Management
Fayetteville State University
12.2023
Skills
- Team Leadership & Staff Development
- Strategic Planning & Execution
- Client Relationship Management
- Sales Operations & Revenue Growth
- Cross-Functional Collaboration
- KPI Tracking & Performance Improvement
- Insurance Sales & Risk Management
- Budget Oversight & Cost Control
- Customer Experience Enhancement
- CRM Systems & Data-Driven Decisions
- Conflict Resolution & Problem Solving
- Policy Compliance & Business Continuity
- Talent Acquisition & Onboarding
- Public Speaking & Stakeholder Communication
Additional Information
- HONORS & AWARDS
- Bachelor’s Degree
- Licensed Property and Casualty Insurance (2023)
- Member of Phi Beta Sigma Fraternity (Spring 2023)
- Licensed Life and Health insurance (2022)
- Volunteer Income Tax Accountant (2022)
- Residences Life Distinguished Leadership award (2022)
Timeline
Assistant Resident Director
Fayetteville State University
01.2024 - 01.2025
General Insurance Agent
State Farm
01.2023 - Current
Life & Health Insurance Agent
BitMan Agency
09.2022 - 01.2023
Intern Sales and Marketing Manager
Fayetteville Stingers
05.2022 - 02.2023
Sales Representative
The Revenue Optimization Companies (T-ROC)
04.2022 - 04.2023
Resident Assistant
Fayetteville State University
08.2021 - 12.2023
Production Manager
Hot Sugar Pop
06.2021 - 09.2022
Sales Associate
Lowe’s
02.2019 - 08.2021
Bachelor of Science - Business Administration And Management
Fayetteville State University
Similar Profiles
ALBERTO ESCOBAR RUIZALBERTO ESCOBAR RUIZ
Claim Specialist; and Producer at State Farm Corporate & State Farm AgencyClaim Specialist; and Producer at State Farm Corporate & State Farm Agency
Bethany GandyBethany Gandy
Insurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State FarmInsurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State Farm
Dedra ClayDedra Clay
Underwriting Service Assistant Team Resource at State FarmUnderwriting Service Assistant Team Resource at State Farm
Isaiah SkinnerIsaiah Skinner
Claims Adjuster at State FarmClaims Adjuster at State Farm
Kevin DoughertyKevin Dougherty
Hospitality Manager, Guest Servies, Bayhost at TopGolfHospitality Manager, Guest Servies, Bayhost at TopGolf