Jerome Mack Jr.
Bronx
Summary
Dynamic and innovative technology professional with extensive hands-on experience in emerging technologies and a strong commitment to continuous improvement. Expertise in identifying opportunities for technological enhancements and implementing effective solutions that drive productivity. Proficient in leveraging cutting-edge tools and methodologies to tackle complex challenges and streamline processes. Demonstrated ability to thrive in fast-paced environments while championing technological advancements that propel organizational success.
Overview
10
10
years of professional experience
Work History
Knowledge Expert
MicroCenter
Yonkers, NY
01.2016 - Current
- Provide knowledge to customers on building a computer and/or upgrading their computer.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Consult with managerial, engineering, and technical personnel to clarify program intent, identify problems, and suggest changes.
Education
Bachelor of Science - Computer Science
Herbert H. Lehman College, CUNY
Bronx, NY01-2015
Skills
- Critical thinker
- Active Listening
- Quick Learner
- Time Management
- Teamwork and collaboration
- Customer service
- Computer Repair
- Computer Maintenance
- Computer Troubleshooting
- Software Configuration
- Problem-solving
Timeline
Knowledge Expert
MicroCenter
01.2016 - Current
Bachelor of Science - Computer Science
Herbert H. Lehman College, CUNY