Porsha Smith
Lansdowne,PA
Summary
At the Social Security Administration, I excelled as a Claims Technical Expert, enhancing data accuracy and streamlining claims processes. My adeptness in training and mentoring, coupled with a meticulous attention to detail, significantly improved team efficiency and customer satisfaction. My proactive approach and adaptability ensured the timely resolution of claims, underscoring my commitment to excellence and confidentiality.
Overview
16
16
years of professional experience
Work History
Claims Technical Expert
Social Security Adminstration
Phila, PA
09.2008 - Current
- Recorded data communication transactions.
- Organized and filed data in appropriate locations for easy access to essential information.
- Reviewed existing information for accuracy and made necessary corrections.
- Proofread and edited documents to correct errors.
- Checked source documents against entered data to ensure accuracy.
- Identified, corrected, and reported data entry errors.
- Compiled reports based on gathered information.
- Coordinated and facilitated training
- Monitored and evaluated mentees' progress, providing feedback and guidance to ensure success.
- Managed workload to meet or exceed productivity and quality standards.
- Transcribed data to worksheets and entered data into computer to prepare documents and adjust accounts.
- Oversaw training and development programs to enhance team skills and knowledge.
- Researched and obtained further information for incomplete documents.
- Secured essential information and data by running database backups.
- Managed workload effectively to ensure timely processing of claims within designated deadlines.
- Verified documents to ensure accuracy of information provided by customers.
- Discussed current cases and issues in claim committee meetings.
- Investigated and analyzed requirements to improve timeliness of reports to customers.
- Conducted training sessions for new hires on claims processing and company protocols.
Education
Associate of Science - Specialized Business
The PJA School
Upper Darby, PA02-2008
Bachelor of Science - Cyber Security and Information Assurance
Western Governors University
Salt Lake City, UTSkills
- Training and mentoring
- Maintains confidentiality
- Error identification
- Task coordination
- Professional and mature
- Filing and data archiving
- Proofreading
- Meticulous attention to detail
- Verifying data accuracy
- Verbal and written communication
- Data screening
- Workflow management
- Customer Service-oriented
- Strong problem solver
- Adaptability and flexibility
- Critical thinker
- Multitasking and organization
- Claims appeal procedures
- Independent worker
Timeline
Claims Technical Expert
Social Security Adminstration
09.2008 - Current
Associate of Science - Specialized Business
The PJA School
Bachelor of Science - Cyber Security and Information Assurance
Western Governors University
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