Tweail S Moten

In the role of a Claims Technical Expert, I am responsible for the development, evaluation, of highly intricate and unusual cases, which are often unprecedented and typically involve multiple programs managed by SSA. This position requires leading technical training initiatives, which may encompass classroom education, tailored training, initial onboarding, continuous training, refresher courses, and remedial support. I am one of the primary resources within the office for authoritative interpretations of new laws, regulations, policies, and procedural modifications for the SSI Program. I recommend training requirements and implement training programs with management's approval, while also providing technical mentorship to staff across various divisions as necessary. I conduct case reviews aimed at quality enhancement, training, and performance management, and may perform audits of various workloads when necessary. I offer management insights on process improvements and prepare written instructions, feedback, and documentation to facilitate enhancements as required. Additionally, I provide expert technical guidance and support to colleagues throughout the decision-making process. Utilizing their extensive knowledge of guidelines and policies. I assist others in navigating complex case processing and post-entitlement actions, ensuring the accuracy of information and decisions. I also mentor employees on interviewing techniques and other developmental skills to help gather essential information, leading to efficient and high-quality case processing. Furthermore, they manage high-profile or urgent cases and respond to management and congressional inquiries as assigned.

The individual in this position acts as a technical authority tasked with the development and evaluation of the most intricate and non-standard Title II and/or Title XVI cases, as well as addressing public fraud matters related to specific claims and post-entitlement situations. This role includes a primary responsibility for providing technical training and mentorship to fellow employees, as well as offering specialized knowledge regarding the optimal utilization of software and systems for processing complex claims and post-entitlement activities.