Joseph Petrilli
Mesa,AZ
Summary
I have been in the autograph hobby for years. Sports memorabilia has been a passion of mine for years. When fellow hobbyists need assistance and have questions regarding baseball autographs, they come to me for help. I have been doing business with James Spence Authentication for the past ten plus years. Identifying fraudulent documents as well as signatures from the public is something I do daily. I have to be diligent working current job due to the massive amount of fraud that occurs. I am a fast typer considering I have been working with computers for the past twenty years. Interpersonal skills is a qualify of mine great considering I deal with the public on a regular basis.
Overview
23
23
years of professional experience
Work History
Claims Technical Expert
Social Security Administration, SSA
08.2004 - Current
- Analyzed official documents for potential fraud.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Researched and identified solutions to technical problems.
- Offered assistance in implementing and developing training programs.
- Provided technical assistance for co-workers on complex issues
Assistant Manager
Papa Johns
06.2000 - 02.2006
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed strategy to increase sales and drive profits.
- Created employee schedules to align coverage with forecasted demands.
Education
High School Diploma -
Highland High School
Gilbert, AZ05.2002
Skills
- Fast Typing
- Customer Service
- Documentation Development
- Technical Documentation
- Interpersonal Skills
- Highly Professional
- Friendly and Patient
- Problem-Solving
Obtaining and Collecting Autographs
I have been collecting autographs for the past ten plus years and I have an extreme passion for this hobby. I go out for Spring Training as well as Arizona Fall League and obtain autographs in person. I also study autographs and the different ways that players sign.
Typing Skills
I am able to type 60+ words per minute.
Timeline
Claims Technical Expert
Social Security Administration, SSA
08.2004 - Current
Assistant Manager
Papa Johns
06.2000 - 02.2006
High School Diploma -
Highland High School
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