Jerome Mcccarter
hendersonville,Tennessee
Summary
Opened more than 500 Restaurants
Overview
43
43
years of professional experience
Work History
owner
USA SPORTS GRILL
Mount Juliet, Tennessee
09.2004 - 04.2026
- Managed daily operations of busy sports grill to optimize service delivery.
- Developed and implemented menu offerings aligned with customer preferences.
- Oversaw staff training programs, enhancing service standards and promoting teamwork.
- Coordinated inventory management, maintaining supply levels while minimizing waste.
- Established vendor relationships for sourcing high-quality food and beverage products.
- Created marketing strategies to increase customer engagement and loyalty.
- Ensured compliance with health regulations and safety standards in food preparation.
- Maintained relationships with existing clients by providing superior customer service.
- Led community events to promote the grill and enhance local partnerships.
- Managed daily operations of business, including hiring and training staff.
- Ensured compliance with local, state, and federal regulations.
- Oversaw budgeting and financial management.
- Identified new opportunities for growth, expansion, and diversification.
- Provided direction and guidance to employees.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Developed strategic plans to increase profitability and efficiency.
- Created marketing campaigns to attract new customers.
- Reviewed legal documents related to business operations.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
- Implemented quality assurance processes to ensure product excellence.
- Led startup and creation of operational procedures and workflow planning.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Hosted special events to boost brand awareness and increase community engagement.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Conducted performance reviews for employees on a regular basis.
- Managed sales presentations to promote product and brand benefits.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Executed performance reviews to encourage improved productivity for team members.
- Organized events such as trade shows and conferences.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Analyzed market trends to identify new business opportunities.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Monitored progress by establishing plans, budgets and measuring results.
- Mitigated business risks by working closely with staff members and assessing performance.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
DIR OF Field OPERATIONS
shoneys cap ds
Nashville, tn
01.1983 - 04.1993
- Completed day-to-day duties accurately and efficiently.
- Developed innovative ideas and solutions that improved team performance and outcomes.
- Collaborated with diverse coworkers to achieve goals and resolve product and service-related issues.
- Resolved customer problems with knowledgeable and friendly service, promoting high customer satisfaction.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Education
Master of Arts - Geology And History
Univ of Ala
Tuscaloosa, AL05-1974
Skills
- Business operations
- Staff training
- Vendor management
- Financial analysis
- Menu development
- Customer relationship management
- Marketing strategy
- Compliance oversight
- Community engagement
- Problem solving
- Strategic planning
- Effective communication
- Team leadership
- Quality assurance
- Relationship building
- Sales oversight
- Financial planning
- Program creation and implementation
- Employee development
- Contract negotiation expertise
- Investor relations
- Financial management
- Negotiation
- Business planning
- Contract management
- Client service
- Administrative oversight
- Operations management
- Labor relations
- Product branding
- Profit and loss analysis
- Sales leadership
- Human resource management
- Staff management
- Brand strategy planning
- Business development
- Cash flow optimization
- Crisis management
- Business launch
- Small business operations
- Service quality assurance
- Profit and loss
- Human resources
- Cost reduction
- Sales strategy development
- Growth strategy implementation
- Hiring and staffing
- Budget administration
- Marketing
- Business administration
- Customer relations
- Sales management
Timeline
owner
USA SPORTS GRILL
09.2004 - 04.2026
DIR OF Field OPERATIONS
shoneys cap ds
01.1983 - 04.1993
Master of Arts - Geology And History
Univ of Ala