Jerome Motley Jr.
Durham,NC
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Musician
Northeast Baptist Church
Durham, NC
01.2026 - Current
- Areas of responsibility include, playing for all services and weekly choir rehearsals at the church. Other events that may require musician attendance are Weddings, funerals, and Music ministry meetings.
- Composed and arranged original music for diverse performances across various genres.
- Collaborated with fellow musicians to refine musical pieces and enhance performance quality.
Transportation Driver
Lincoln Community Health Center
Durham, NC
04.2024 - 01.2026
- Ensured timely and safe transportation of patients to appointments.
- Maintained vehicle cleanliness and compliance with safety regulations.
- Assisted in scheduling and coordinating patient transport logistics.
- Communicated effectively with healthcare staff regarding patient needs.
- Monitored vehicle performance and reported maintenance issues promptly.
- Developed strategies to enhance route efficiency and reduce delays.
- Performed thorough pre-and post-trip vehicle inspections to ensure proper function and safety of equipment.
- Communicated effectively with customers regarding shipment statuses, delays, or any other pertinent information.
- Improved route efficiency by analyzing GPS data and optimizing delivery schedules.
- Checked in with dispatch service and updated with current location.
- Followed all relevant traffic laws and safety regulations.
Sterile Processing Tech
Duke University Health System
Durham, NC
07.2022 - 08.2023
- Operated sterilization equipment to ensure compliance with infection control standards.
- Managed inventory of surgical instruments, optimizing availability for surgical procedures.
- Conducted routine inspections and maintenance of sterile processing equipment and tools.
- Implemented quality assurance measures to monitor sterilization effectiveness and reduce errors.
- Wrapped trays, instrument packs, and sets.
- Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
- Ensured timely availability of surgical instruments by prioritizing urgent requests and efficiently managing workload.
- Demonstrated strong problem-solving skills when troubleshooting issues with autoclaves or other sterilization equipment.
- Tested sterilization equipment by performing regular checks and maintenance to keep instruments in working order.
- Corrected instrument sets according to current standards and established count sheets and instrument tracking systems.
- Recorded biologicals and test results.
- Handled and disposed of sharps, biohazards and other hazardous materials in accordance with established protocols.
- Picked instruments and supplies for surgeries.
- Maintained up-to-date knowledge on industry best practices, participating in relevant training programs and workshops.
Commercial Tire Technician
Snider Fleet Solutions
Durham, NC
02.2021 - 05.2022
- Responsibilities include safety, efficiency, and completion of any day-to-day warehouse tasks. This includes mount/dismount area, shipping/receiving, as well as organization of stock and customer retread area tires. Also, replacing, inspecting, and/or repairing tires to ensure they are road ready and DOT compliant. Tire Industry Association Certified (TIA CERTIFIED 9/2021).
- Operated tire-changing equipment and tools with precision, enhancing workflow efficiency.
- Inspected and repaired commercial tires to ensure safety and performance standards were met.
- Trained junior technicians on best practices for tire maintenance and repair procedures.
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Repaired tires to avoid costly replacements by patching, plugging and replacing valves.
- Dismounted, mounted, and repaired tires according to manufacturer specifications.
- Assisted team by keeping shop tidy, clean, and free of safety hazards.
Environmental Services Tech
Croasdaile Village
09.2020 - 02.2021
- Conducted routine cleaning and sanitation of common areas, ensuring compliance with health and safety standards.
- Operated specialized cleaning equipment to maintain optimal cleanliness in residential and communal spaces.
- Monitored inventory levels of cleaning supplies, facilitating timely replenishment and reducing operational costs.
- Set up beds or other furniture in rooms.
- Handled spills in work and common areas and used proper methods to clean and sanitize each material.
- Worked with team members from multiple departments to maintain strict cleanliness standards.
- Implemented an improved workflow process, streamlining daily tasks, and improving overall productivity within the department.
HVAC Installation Helper/Warehouse Worker
ARS Rescue Rooter
03.2020 - 09.2020
- As a HVAC Installation Helper, I provided exceptional customer service delivery while installing, starting up and troubleshooting new HVAC systems in new residential settings.
- Assisted technicians with installation of plumbing and HVAC systems, ensuring compliance with safety standards.
- Operated hand tools and power equipment to support installation projects efficiently.
- Assisted lead technicians with complex installations to ensure timely project completion and high-quality results.
Porter
Mark Jacobson Toyota
07.2018 - 03.2020
- Coordinated vehicle movements to optimize lot organization and improve customer access.
- Assisted technicians with vehicle preparation for service appointments, ensuring timely workflow.
- Streamlined key processes related to inventory management, reducing wait times for service customers.
- Greeted guests with warmth and professionalism for friendly, helpful service.
- Stored supplies safely and securely to prevent theft and damage.
- Upheld company standards for appearance by wearing designated uniform and maintaining professional demeanor at all times.
- Resolved guest inquiries punctually and politely for professional customer service.
Education
High School Diploma -
Northern Durham High School
Durham, NC06-2009
Skills
- Management
- Sales
- Communication
- Leadership
- Strong attention to detail
- [Drummer] proficiency
Accomplishments
- Supervised team of 3 staff members.
Languages
English
Full Professional
Timeline
Musician
Northeast Baptist Church
01.2026 - Current
Transportation Driver
Lincoln Community Health Center
04.2024 - 01.2026
Sterile Processing Tech
Duke University Health System
07.2022 - 08.2023
Commercial Tire Technician
Snider Fleet Solutions
02.2021 - 05.2022
Environmental Services Tech
Croasdaile Village
09.2020 - 02.2021
HVAC Installation Helper/Warehouse Worker
ARS Rescue Rooter
03.2020 - 09.2020
Porter
Mark Jacobson Toyota
07.2018 - 03.2020
High School Diploma -
Northern Durham High School