Jerome Nichols
Anchorage,AK
Summary
Dedicated Transportation Security Officer with proven expertise in threat detection and customer service at the TSA. Skilled in behavioral analysis and conflict resolution, I excelled in maintaining safety and compliance while enhancing passenger experiences. My proactive approach and strong communication skills fostered a secure environment, ensuring regulatory adherence and operational efficiency.
Overview
10
10
years of professional experience
Work History
Transportation Security Officer
Transportation Security Administration, TSA
05.2018 - Current
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
- Performed pat-downs to look for unauthorized materials and weapons.
- Responded to emergency situations with professionalism and efficiency, ensuring the safety of passengers and staff.
- Stayed current on evolving security protocols by participating in ongoing training programs and workshops regularly.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Maintained a high level of situational awareness during peak travel times, enabling quick response to potential issues.
- Promoted a positive customer service experience while enforcing strict adherence to federal regulations regarding air travel safety measures.
- Prevented unauthorized access to restricted areas by verifying identification credentials and maintaining vigilant surveillance.
- Engaged in casual conversations with individuals to assess and analyze behaviors.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Utilized strong communication skills to address passenger concerns or inquiries related to transportation security processes.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Supported law enforcement agencies during investigations involving airport security incidents or breaches.
- Supported fellow officers in managing conflicts or disruptions that arose within the transportation facility, swiftly restoring order.
- Managed access control points strategically located throughout the transportation facility, limiting unauthorized entry.
- Conducted random security sweeps throughout airport terminals to discourage illicit activity or potential threats.
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Participated in professional development opportunities to stay current on educational trends and enhance teaching effectiveness.
- Increased student motivation by developing engaging lesson plans that catered to various learning styles.
- Tested students to assess progress and adapted learning plans in alignment with performance.
- Enhanced student critical thinking skills through problem-based learning activities.
- Enhanced curriculum development with incorporation of current events and real-world applications.
- Managed team of trained security professionals engaged in anti-terrorism activities.
- Established a positive work environment through strong leadership skills and open communication channels among team members.
- Managed hiring process for new TSOs by reviewing resumes, conducting interviews, and making informed recommendations on candidate selection.
Security Guard
Observetory
08.2017 - 02.2018
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
Crew Member
McDonald's
10.2016 - 02.2018
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
Detailer
Kia Motors
02.2016 - 07.2016
- Delivered outstanding results under tight deadlines while maintaining a keen eye for detail throughout all stages of the vehicle cleaning process.
- Washed cars and trucks daily for auto dealership.
- Ensured high-quality results by thoroughly inspecting completed work for any areas that required additional attention.
- Enhanced customer satisfaction by meticulously detailing vehicles to meet and exceed expectations.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Cleaned engine and engine compartment with steam cleaning equipment and various cleaning agents to remove grease and grime.
- Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.
- Increased productivity by implementing time-saving techniques and utilizing appropriate tools for each task.
- Demonstrated versatility by adapting quickly to new technologies or procedures introduced within the workplace environment.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Applied wax to vehicle exteriors and buffed to brilliant shine.
- Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
After-School Program Leader
Anchorage School District
08.2015 - 11.2015
- Created fun, age-appropriate activities for school-age children.
- Monitored student safety while conducting indoor or outdoor activities.
- Assisted students with homework completion, providing individualized support and guidance as needed.
- Promoted a positive learning environment by fostering collaboration and teamwork among students.
- Scheduled mini-lessons, art projects, and unstructured playtime for school-age children.
- Read stories, sang songs and facilitated creative play.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
Education
No Degree - Nursing
Santa Ana College
Santa Ana, CA05.2026
Skills
- Integrity and honesty
- Customer service and assistance
- De-escalation techniques
- Regulatory compliance
- Behavioral analysis
- Threat mitigation
- Team development
- Analytical problem-solving
- Effective time management
- Active listening
- Strategic decision-making
- Interpersonal skills
- Conflict resolution
- Risk assessment
- Public speaking
- Strong communication skills
Timeline
Transportation Security Officer
Transportation Security Administration, TSA
05.2018 - Current
Security Guard
Observetory
08.2017 - 02.2018
Crew Member
McDonald's
10.2016 - 02.2018
Detailer
Kia Motors
02.2016 - 07.2016
After-School Program Leader
Anchorage School District
08.2015 - 11.2015
No Degree - Nursing
Santa Ana College
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