Jerome Stevens
Durham,NC
Summary
Restaurant/General Manager with eight years in restaurants and catering. Strong career progression in casual dining. Highly dedicated to career growth. Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations. Seasoned Catering Manager with a passion for details and quality customer care. Previously managed more than [10] employees and organized large-scale events, including weddings and banquets. Desires a position of increased authority in the food and beverage industry. Highly proactive manager with [10] years of experience in team leadership in the restaurant and hospitality industries. Background includes sales, management and front and back-of-the-house operations. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Overview
13
13
years of professional experience
Work History
Store Manager
Johnson Seafood Market
100 S. Alston Ave., Durham, N.C.
02.1980 - 05.1993
- Carefully interviewed, selected, trained and supervised staff.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Interacted positively with customers while promoting hotel facilities and services.
- Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
- Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits.
- Correctly calculated inventory and ordered appropriate supplies.
- Strategically developed effective marketing plans to increase sales and profits while managing costs.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Actively participated in ongoing customer service programs to build sales and rapport in the community.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Led and directed team members on effective methods, operations and procedures.
Education
High School Diploma - General Education
Hillside High School
Durham, NC1970
Skills
- Marketing and advertising
- Business operations expertise
- Proven cost-control expert
- Conflict resolution techniques
- Passion for customer satisfaction
- Food service background
- Natural leader
- Inventory control and record keeping
- Dynamic, friendly hostess
- Service-oriented
- Natural leader
- Staff scheduling
- Service-oriented
- Strong work ethic
Timeline
Store Manager
Johnson Seafood Market
02.1980 - 05.1993
High School Diploma - General Education
Hillside High School